Kennywood - Events & Entertainment Senior Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.

We Are Currently Looking For A:

Kennywood - Events & Entertainment Senior Supervisor

Roles & Responsibilities:

The Events & Entertainment Senior Supervisor will assist in the planning and execution of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Events & Entertainment team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all events-related positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties:

• Collaborate with park and corporate events leadership to evaluate current Events & Entertainment strategies at [Kennywood
• Manage the conceptualization, planning and execution of multiple events, concurrently
• Become knowledgeable of all events that are scheduled at the park to align with all Sales & Marketing events promotions
• Maintain Park event calendar, ensures its data accuracy, and makes any necessary adjustments
• Assist with the execution of live stage shows and other performances
• Ensure strict compliance with all safety policies and procedures during events
• Manage event & activation operations for scheduled in-park events
• Ensure effective communication and coordination with park operations teams to deliver best in class prior to, day of, and post event execution
• Proactively address and resolve any unexpected issues that may occur during event
• Provide solution-based ideas to quickly and creatively resolve problems
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
• All other duties assigned by leadership
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education & Experience:

• High School Diploma, GED, or equivalent preferred
• Attending or graduated College in Theatre or Fine Arts preferred but not required
  
  

Requirements:

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
• Must be able to work nights during certain events
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess and demonstrate strong written and verbal communication skills
• Ability and desire to participate in delivering successful and high-quality events
• Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
  
  

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to safely climb or descend stairs and/or ladders
  
  

Working Conditions:

• This role will be based in both an office setting as well as frequent interaction with all outdoor and indoor areas of the park
• Extended work hours during event preparation and execution may be required
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
  
  

Team Member Benefits:

Working at Kennywood is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Kennywood employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Kennywood. Apply today!

Do not miss the chance to spark your career now!