Lake Compounce Campground - Seasonal Guest Experience Supervisor - Lodging

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Guest Experience Supervisor - Lodging assists in supervising the front desk operations and staff. This position enforces policies and procedures and establishes a positive work environment.

We Are Currently Looking For A:

Lake Compounce Campground - Seasonal Guest Experience Supervisor - Lodging

Roles & Responsibilities:

The Guest Experience Supervisor - Lodging assists in supervising the front desk operations and staff. This position enforces policies and procedures and establishes a positive work environment.

Roles & Responsibilities:

• Ability to perform all duties of a Guest Experience Agent
• Acts as a coach and mentor to other less experienced front desk employees
• Ensures that all guest experience team members are consistently following all policies and procedures outlined for the front desk
• Supervises the front desk team and front desk operations
• Assists in training of new team members
• Assists with timekeeping for hourly guest experience team members, as needed
• Greets and interacts with guests in a warm, friendly, fun, and professional manner
• Uses property management system to make reservations, check in and checkout guests, process payments, maintain a cash drawer and operate office equipment.
• Operates internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provides highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Quickly and expertly responds to guest issues with resolutions that may require “thinking outside the box”
• Partners with housekeeping and/or maintenance to ensure guest requests and complaints are resolved
• Performs office tasks such as answering the phones, scanning, copying, typing and printing
• Maintains the front desk area clean and neat by sanitizing surfaces and office equipment
• Assists in maintaining quality standards by investigating complaints and initiating corrective action
• Demonstrates a working knowledge of all services and facilities of the property
• Complies with all standard operating procedures
• Accurately documents the overnight shift happenings and updates lodging leadership on a regular basis
• Maintains knowledge of how to sell and create season passes for parks
• Provides guests with insightful information about other nearby parks and properties
• Informs guests of events and activities that may be occurring during their visit
• Promptly reports any maintenance issues to the appropriate authorities
• Cooperates with other departments to provide a positive guest experience
• Monitors the building and responds to emergencies as needed
• Performs all other duties as assigned by lodging leadership
  
  

Skills:

Communication: Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel

Leadership: Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary

Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner

Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail

Executive Presence: Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates

Flexibility: Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects

Initiative and Adaptability: Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment

Computer Proficiency: MS Office Suite (Excel, Word, Outlook, Powerpoint)

Education And Experience:

• High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
• 1 year of previous hospitality or front desk experience required
• Previous supervisory experience a plus
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, late nights, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Ability to portray a positive, outgoing, professional attitude
• Must possess excellent customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle Point of Sale (POS) and/or other cash handling equipment
• Ability to handle pressure with poise and finesse
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow up
• Proficient computer skills, including Microsoft Office
• Ability to operate computer and office equipment
• Desire to contribute to a supportive and effective team
• Ability to work effectively and efficiently in a fast-paced setting
• Ability to be patient and creatively problem solve
  
  

Physical Requirements:

• Ability to stand in place for long periods of time
• Ability to sit or walk for extended periods of time, on occasion
• Ability to occasionally kneel, stoop, or twist
• Ability to occasionally bend, squat and reach above shoulders
• Ability to stand or remain seated and use computer for several hours of the workday
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds.
  
  

Working Conditions:

• This role will primarily be based in an indoor lodging or office environment
• Some sedentary motion, while standing or sitting to use computer
• Subject to constant repetitive motion
• Subject to frequent interruptions and may need to reprioritize activities
  
  

Relationships:

Internal: Guest Experience team members and leadership; Housekeeping team members; Maintenance team members; Other departments throughout the hotel; Lodging Manager

External: Arriving and departing guests; Prospective guests; Vendors; Contractors; Third-Party Service Providers

Team Member Benefits:

Working at Lake Compounce is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Lake Compounce Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  
  

We have great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!

Do not miss the chance to spark your career now!