Lake Compounce - Seasonal IT Technical Coordinator

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The IT Technical Coordinator will receive invaluable hands-on experience in a fast-paced IT environment, where they will deliver first-level technical support to end-users, troubleshoot hardware and software issues, and assist in the setup and breakdown of Point-of-Sale systems, manage support tickets, perform routine maintenance tasks like system checks, and collaborate with other park teams to ensure smooth operations.

We Are Currently Looking For A:

Lake Compounce - Seasonal IT Technical Coordinator

Roles & Responsibilities:

The IT Technical Coordinator will receive invaluable hands-on experience in a fast-paced IT environment, where they will deliver first-level technical support to end-users, troubleshoot hardware and software issues, and assist in the setup and breakdown of Point-of-Sale systems, manage support tickets, perform routine maintenance tasks like system checks, and collaborate with other park teams to ensure smooth operations.

Roles & Responsibilities:

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues.
• Assist in setting up and breakdowns of Point of Sale and peripherals.
• Open and manage support tickets, escalating issues to Palace IT as necessary.
• Perform routine maintenance tasks, such as system checks
• Collaborate with the IT team to ensure smooth operation of IT services
• Participate in training sessions to enhance technical skills and knowledge
• Maintain PCI standards and compliance with all applicable hardware/software
• All other duties assigned by leadership
  
  

Education And Experience:

• Currently enrolled in or graduated from a high school or college program, preferably in a related field (e.g., Information Technology, Computer Science)
• Basic understanding of computer hardware, software, and networking concepts
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Eagerness to learn and adapt to new technologies
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
  
  

Physical Requirements:

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand, walk, and remain on feet for extended periods of time during the day
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
  
  

Working Conditions:

• This role will be based in an office setting with frequent exposure to all other indoor and outdoor park locations
• Subject to extended work hours to complete time-sensitive IT requests; Working extra hours each week is typical, particularly during the park’s operating season
• Subject to working in cluttered or confined IT and server spaces
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Frequent exposure to dust and chemical cleaning agents
  
  

Team Member Benefits:

Working at Lake Compounce is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!

Do not miss the chance to spark your career now!