Raging Waters Los Angeles - Food & Beverage Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We Are Currently Looking For A:

Raging Waters Los Angeles - Food & Beverage Supervisor

Roles & Responsibilities:

The Restaurant Supervisor will have a thorough knowledge of Raging Waters Los Angeles operations along with the associated food and beverage standards. This person will be efficient, effective and possess an excellent ability to coach, train, and maintain a team-centric environment.

Seasonal Position: Food & Beverage Supervisor

The pay rate for this position is $21.50/hour

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the restaurant team and any other assigned departments
• Lead by example, attitude, and as a representation of Raging Waters Los Angeles core values
• Act as an approachable mentor and coach to all assigned team members
• Ensures professional staff appearance and uniform compliance
• Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with California law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties:

• Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints
• Ensure the enforcement and compliance of all company, state, local, and other policies and procedures
• Responsible for ensuring cleanliness, sanitation, and safety of the restaurant
• Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at Raging Waters Los Angeles
• Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them
• Accurately document the happenings of the restaurant and provides a written account to restaurant management
• Assist in quality control and making sure the proper standards are maintained
• Motivates and instills customer service excellence in all restaurant team members
• Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken
• Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
• Respond to all emergency situations in a calm and professional manner, as needed
• Assist with execution of catering and banquet events, when necessary  
• All other duties assigned by leadership
  
  

Education And Experience:

• No education requirements for this position
• 1-2 years of previous work experience in a restaurant setting
• 1 years of previous supervisory experience preferred
• Must be Food Handler Safety Certified (ServSafe or similar)
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with California Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Ability to interact with current and prospective guests in a warm, friendly, and professional manner
• Must be able to speak with guests directly when other restaurant leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently
  
  

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
  
  

Working Conditions:

• Potential to be asked to work in other indoor or outdoor areas of the park, as needed
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to the handling of and exposure to oils, chemicals, detergents, and cleaners
• Subject to frequent interruptions, constant repetitive motion, high noise levels, and heavily populated environments
  
  

Team Member Benefits:

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