Manager Care Navigations

Department:
Care Transitions

Schedule/Status: 

Varies, Full Time

Standard Hours/Week: 

40

General Description: 
The Manager is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; actively and effectively participates in ensuring strategic goals and objectives are met or exceeded; provides the management and oversight necessary to ensure assigned functional area(s) have the proper resources, metrics, and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time® and achieve organizational strategic (Game Plan) goals. The Manager assumes 24-hour responsibility and accountability for assigned functional area(s). This position reports to the Executive Director of Population Health and Care Transitions. 

 Key Responsibilities: 

HEALING COMMUNITIES | GROWTH

1.       Manages operational planning within assigned functional area(s) to anticipate current /future service solutions. 

2.       Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals. 

3.       Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances); takes immediate and effective steps to assure national benchmarks are achieved or sustained. 

HEALING EXPERIENCES | SERVICE

4.       Manages departmental systems, processes, policies, and procedures that result in assigned area(s) of responsibility and care partners always providing excellent service excellence as measured by national best-practice benchmarks. 

SYSTEM RELIABILITY | QUALITY & SAFETY  

5.        The Manager of Care Navigation is responsible for overseeing the coordination and management of care for a diverse patient population, ensuring timely, effective, and equitable access to care. This role focuses on driving improvements in quality outcomes through proactive care plan management, chronic care management, post-acute care support, and remote patient monitoring. The Manager will lead a team of care coordinators and navigators in managing population health, health disparities, and post-acute cost containment and ensuring a seamless patient care experience across the continuum. 

6.       Manages systems, processes, policies, and procedures that result in a continuous improvement environment within which assigned area(s) and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to areas of responsibility, holding self and others accountable for actions and outcomes. 

7.      Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Leads necessary certification, accreditation, and audit procedures; and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes. 

CARE PARTNER ENGAGEMENT | PEOPLE

8.       Manages systems, processes, policies, and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, mentoring aspiring care partners, and inspiring care partner commitment to our mission, vision, values, and safe care pledge.

9.       Maintains skills and knowledge within professional practice for self and for assigned care partners; able to step in and serve as back up to assigned care partners to cover staffing needs as necessary. 

Requirements:

Formal Education:

Full Time Benefits: 

Eligible to participate in a number of PMC-sponsored benefits, including: