COMSEC Mission Support Officer

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Job Description:

VAXCOM, A Parsons Company, is looking for an amazingly talented Mission Support Officer support our Customer’s dynamic, challenging, and evolving mission requirements as a member of their Cloud Service Desk Team.

Mission Support Officers perform duties as a Cloud Service Desk Operator utilizing subject matter expertise and advanced knowledge of logistical operations, systems and networks, and complex functional issues in order to provide full lifecycle tactical and strategic support, guidance, and property management to the Sponsor. Cloud Service Desk Team Members research, procure, manage, and synthesize large amounts of property data, information, and equipment in support of a variety of operational and intelligence priorities.

This position requires a current/active TOP SECRET security clearance with FULL SCOPE polygraph

What You'll Be Doing:

• Must be able to work independently in an extremely fast paced warehouse environment in support of a high priority, evolving, and expanding Program

• Must be a strong team player with exceptional customer service and communication (written and verbal) skills

• Should be proficient in Microsoft Office and general computer usage in an office/warehouse environment as well as technical proficiency in computer network design and system architecture

• Must have experience in logistical processes including inventory management, packaging, shipping, and documentation

• Must be able to independently lift items up to 50 pounds

• Will manage procurement processes with Cloud Services Providers (CSP), the Program Office and Vendors in the areas of procurement, shipping, accountable property, deployment, and property disposal

• Will ensure Memorandum of Understanding (MOU) and Statement of Work (SOW) with Vendors and the Program Office is adhered to and that pricing model, lead time, ordering quantities, shipping terms, and delivery expectations are achieved. On a regular basis recommend Vendor price model changes and procurement processes improvement

• Will be working with Vendors’ logistics team, the Program Office, and other program personnel to maintain an accurate CONUS & OCONUS inventory of accountable property and reconcile discrepancies as needed

• Will monitor and expedite materials and services captured in internal system databases to ensure delivery dates are fulfilled and communicate delivery notification or lead-time changes to requestors

• Will monitor required databases and respond promptly to new requirements; Control, disseminate and monitor ticket queues; and must manage competing priorities objectively with a focus on customer service and policy compliance

• Will process requisitions for approvals and place requirements with prospective suppliers (to include the Sponsor’s logistics team in certain scenarios, using their internal acquisitions database)

• Will track material requisitions and consumable orders through material tracking log; investigate and resolve issues affecting timely ordering of requirements

• Will participate in device Test and Inspection (T&I) and upgrade processes and document results as required

• Will act as a liaison and manage relationships with corresponding stakeholders, mission partners, vendors and the Program Office

• Will respond to the Sponsor’s ad hoc needs and take lead for developing response strategies

A breakdown of functional roles as a percentage of job duties is outlined below:

• Administrative (case management, procurement, inventory processes, report writing etc.) - 20%

• Customer Service/Support - 30%

• Traditional Logistics (actual packaging, shipping, receiving) -30%

• Technical/COMSEC (loading key, test and inspection, etc.) - 20%

What Required Skills You'll Bring:

• Active TS/SCI with Full Scope Polygraph

• Associates degree or greater in a STEM field or 4 years’ experience in a cloud related occupation

• Three years working with policies and procedures specific to the IC/DoD COMSEC Material Control System (CMCS) storage, account management, and disposition of IC/DoD Cryptographic items

• One year working with COMSEC Equipment

• One year experience supporting DoD/IC requirements

• Demonstrated experience working under tight deadlines

What Desired Skills You'll Bring:

• Experience with relationship building/serving as a technical representative on behalf of the government to achieve objectives and communicate technical requirements

• Previous experience operating a cloud service desk

• KMI certified through the successful completion of NSA Management Client Operator training

• Logistics and warehouse experience

• COMSEC Custodian Experience

• Familiarity with Sponsor’s crypto management tools (CARDS/iApp)

Minimum Clearance Required to Start:

Top Secret SCI w/Polygraph

This position is part of our Federal Solutions team.

Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range:

$83,300.00 - $145,800.00

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!