What are the responsibilities and job description for the Repo Collections Specialist position at Partner Colorado Credit Union?
Description
SUMMARY DESCRIPTION
Responsible for the control of delinquent vehicle loans which are 10-180 days delinquent. Collection focus on all delinquent vehicle loans from start to resolution of the loan.
CORE COMPETENCIES
- Contact delinquent members by telephone, mail etc. to determine the reason for the member’s delinquent status and make appropriate arrangements to ensure the account is brought into a current status.
- Perform timely follow-up on all accounts, previously contacted, to ensure the agreed upon payment arrangements are kept.
- Perform skip tracing activities, including review of current credit bureau reports when needed.
- Ensure the completion of error corrections and reversal of payments as needed.
- Order, with management approval, the repossession of collateral.
- Prepare and submit any and all documentation as needed by the credit union’s attorneys.
- Provide information to members in regards to CPI forced placed Collateral Protection Insurance.
- Handles calls from members regarding loan balance, payoffs and claims.
- Completes daily, weekly, or monthly postings in a timely and accurate manner.
- Performs vehicle, installment loan, and collections activities effectively.
- Acts upon impoundment notices in a timely manner.
Requirements
KNOWLEDGE, SKILL AND ABILITY
- Knowledge of and ability to apply basic collection principles and federal/state collection regulations, including FDCPA and FCRA.
- Must have strong analytical abilities, negotiating skills and work well under pressure.
- Knowledge of basic principles of lending.
- Manual dexterity to input data on a keyboard, computer, calculator, typewriter, etc.
- Basic personal computer skills including word processing applications as well as any other appropriate software. Excel knowledge needed.
- Physical ability to maintain continuous hours of sitting.
- Understanding and carrying out written and verbal directions.
- Communication skills must include the ability to be tactful, concise and clear in both verbal and written form when dealing with members/employees/departments.
- Must present a professional appearance and demeanor.
- Must be able to diffuse volatile situations quickly and effectively.
- Must be able to prioritize and organize multiple tasks effectively.
- Ability to tactfully question and actively listen to members to determine problems and bring about resolution to them.
EDUCATION OR FORMAL TRAINING
Equivalent to a high school degree plus additional training equal to two years college such as knowledge of collection practices and regulations.
EXPERIENCE
At least one year but no less than two years of similar or related experience required, preferably with a financial institution.
COMPENSATION & BENEFITS
Starting hourly rate - $20.67 dependent upon experience
Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.
Salary : $21
