Repo Collections Specialist

Description

SUMMARY DESCRIPTION

Responsible for the control of delinquent vehicle loans which are 46 – 90 days delinquent. Collection focus on all delinquent vehicle loans from start to resolution of the loan.  

CORE COMPETENCIES

• Contact delinquent members by telephone, mail etc. to determine the reason for the member’s delinquent status and make appropriate arrangements to ensure the account is brought into a current status. 
• Maintain accurate records on CCM of all accounts worked.
• Perform timely follow-up on all accounts, previously contacted, to ensure the agreed upon payment arrangements are kept.
• Provide credit counseling to members when appropriate and as needed.
• Communicate with the involved parties, when necessary, on credit disability claims/payments, and forced place collateral insurance.
• Perform skip tracing activities, including review of current credit bureau reports when needed.
• Ensure the completion of error corrections and reversal of payments as needed.
• Handle member disputes concerning their past due loan(s) and perform research as necessary to bring resolution to the dispute.
• Order, with management approval, the repossession of collateral.
• Assist management in the disposal of repossessed collateral.
• Prepare and submit any and all documentation as needed by the credit union’s attorneys.
• Refer Collection Files to credit union’s attorneys.
• Provide information to members in regards to CPI forced placed Collateral Protection Insurance.
• Handles calls from members regarding loan balance, payoffs and claims.
• Completes daily, weekly, or monthly postings in a timely and accurate manner.
• Performs vehicle, installment loan, and collections activities effectively.
• Acts upon impoundment notices in a timely manner.
• Reviews and acts upon daily, weekly, or monthly lists or reports in a timely manner. 

Requirements

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of and ability to apply basic collection principles and federal/state collection regulations, including FDCPA and FCRA. 
• Must have strong analytical abilities, negotiating skills and work well under pressure.
• Knowledge of basic principles of lending.
• Basic knowledge and understanding of loan documentation and credit bureau reports.
• Ability to perform basic mathematical calculations with speed and accuracy.
• Manual dexterity to input data on a keyboard, computer, calculator, typewriter, etc.
• Basic personal computer skills including word processing applications as well as any other appropriate software. Excel knowledge needed.
• Visual ability to interpret data from CRT screen or written documents,
• Physical ability to maintain continuous hours of sitting.
• Understanding and carrying out written and verbal directions.
• Communication skills must include the ability to be tactful, concise and clear in both verbal and written form when dealing with members/employees/departments.
• Exhibit sound judgment and common sense.
• Must present a professional appearance and demeanor.
• Must be able to diffuse volatile situations quickly and effectively.
• Must be able to prioritize and organize multiple tasks effectively.
• Ability to tactfully question and actively listen to members to determine problems and bring about resolution to them.
• Ability to achieve stated monthly collection goals.

EDUCATION OR FORMAL TRAINING

Equivalent to a high school degree plus additional training equal to two years college such as knowledge of collection practices and regulations.

EXPERIENCE

At least one year but no less than two years of similar or related experience required, preferably with a financial institution.

COMPENSATION & BENEFITS

Starting hourly rate - $20.67 dependent upon experience 

Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.

WORKING ENVIRONMENT

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is required to travel, by auto, to various branch locations as determined by staff training needs.

Salary : $21