What are the responsibilities and job description for the Customer Service Representative (Concierge) position at Partnered Staffing - Kelly Services?
Company Description
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Currently seeking a Customer Service Representative (Concierge) in El Dorado Hills, CA. This is contract opportunity with a possible extension.
Position Descriptions:
- Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
- Provide “Concierge” service to large group clients by resolving member issues.
- Ability to troubleshoot, research issues and problem solve within tools provided.
- Be liaison between members/providers/insurer to resolve member issues.
- Handle and resolve complex member issues.
Job Requirements:
- Must have customer service and/or call center experience
- Must be available work on any day of the week including weekends
- Health and/or medical experience a plus
- HS Diploma required, some college preferred
- Strong Customer Service skills required
Qualifications
- Must have customer service and/or call center experience
- Must be available work on any day of the week including weekends
- Health and/or medical experience a plus
- HS Diploma required, some college preferred
- Strong Customer Service skills required
Additional Information
In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:
· Competitive pay
· Paid holidays
· Year-end bonus program
· Recognition and incentive programs
· Access to continuing education via the Kelly Learning Center
