Consumer Loan Servicer

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40 hrs/wk, with a schedule of:

Mon-Fri: 8:30am-5:00pm

Role

Carries out the duties relevant to the maintenance of all consumer loan records post-closing. Follows established procedures and complies with regulations.

Major Duties and Responsibilities

25% Assists members with outside insurance claims, including GAP claims and warranty cancelation on total losses

25% Handles all aspects of CPI program, including processing documents, reports and electronic files to ensure proper insurance coverage on collateral, securing credit union loan accounts.

25% Handles all titling of collateralized consumer loans, including UCC filing, processing letters of guarantee for insurance payouts and miscellaneous title releases.

15% Handles all Credit Life and Disability claims

5% Monitors, responds and processes Consumer Lending email box items and service requests.

5% Answers basic questions from borrowers and internal inquiries regarding CPI, GAP, MBP, Title and other basic matters pertaining to consumer loans

Performs other duties as assigned.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Knowledge and Skills

Experience

Six months to two years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

High school degree or GED required.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

Proficient in Microsoft Office products especially Word, Excel and Outlook.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely

attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. This position requires regular, predictable and timely attendance at work to meet department workload demands.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.