Loan Servicing Associate I

Department:     Loan Servicing

Reports to:       Loan Operations Officer

Supervises:      None

Status:             Full-time / Non-exempt / On-site Only

Must already be authorized to work in the United States.  Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for the Loan Servicing Associate I: 

Responsible for various duties related to Retail Lending and Compliance associated with Consumer Lending.

Job Requirements for the Loan Servicing Associate I:           

• Ability to multi-task, flexibility, and a team player
• Possess strong computer and communication skills.
• Customer service oriented both internal and external.
• Ability to meet deadlines.

Specific Job Functions for the Loan Servicing Associate I:    

• Maintain and set up residential and Consumer loan files to Core System.
• Handle all maintenance related to consumer and residential loans.
• Complete a quality control of each file for documentation and compliance accuracy and maintain the officer log of outstanding issues.
• Perform a post-closing review of originated and non-originated residential loan files for compliance with Regulation C (HMDA) and maintain a log of errors.
• Ensure all required fields of the HMDA LAR are supported by loan file documentation.
• Understanding of Government Secured Loans (RD, MSHA, VA).
• Handle the daily remittance, sale, and reporting of the Investor Loans (FNMA, FHLB-Wells Fargo).
• Assist internal/ external customers with routine inquiries.
• Track Homeowners Insurance, cancellation dates and forced placed insurance.
• Review and mail commercial and consumer bills.
• Filing of memos and loan documentation.

This Job Description for the Loan Servicing Associate I describes the essential functions and qualifications of the job described.  It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job.  This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability.  This is not a contract.

Our generous benefits are listed on our website:  Partners.Bank/about/careers/