What are the responsibilities and job description for the Banking Services Coordinator position at Partners Bank?
We are seeking a skilled Digital Banking Specialist to join our team at Partners Bank. As a rapidly growing community bank, we offer a dynamic environment with opportunities for growth and development.
The successful candidate will provide exceptional customer support on all digital banking products, including online banking, mobile deposit, and ATM services. Key responsibilities include:
- Providing high-quality support to online banking customers via phone, email, or instant chat.
- Conducting regular maintenance tasks, monitoring transactions for suspicious activity, and completing daily reports.
- Assisting with eStatement and Bill Pay enrollment, troubleshooting, and compliance with CIP & DDD.
Requirements include one to two years of experience in a financial institution setting, knowledge of CSR, and proficiency in Microsoft Office suite: Excel, Word, and Email.
Familiarity with Digital Banking operations, CDARs, and ICS funds transfers is required. The ability to meet daily deadlines, multitask, and provide backup to other departments is essential.
