What are the responsibilities and job description for the Digital Banking Expert position at Partners Bank?
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
The Digital Banking Specialist will provide high-quality support to online banking customers by handling routine inquiries received via phone, email or instant chat. This includes providing support for Cash Management, Remote Deposit Capture & Mobile check deposit.
Main Responsibilities:
- Provide excellent customer service and support on all digital banking products.
- Regularly answer questions and resolve online banking, mobile deposit, card and ATM related issues for clients and staff.
- Conduct regular maintenance, fraud monitoring tasks, and processes/resolves disputed electronic items.
- Perform a wide variety of back-office administrative functions to facilitate the workflow within the department.
Requirements:
- One to two years of experience in a financial institution setting; CSR knowledge preferred.
- Experience supporting internal and external customers with digital banking related issues.
- Maintenance of strong analytical and problem-solving skills, with an ability to multitask and meet daily deadlines.
- Aptitude for learning and using diverse software applications, including Microsoft Office suite: Excel, Word, and Email.
- Excellent communication and interpersonal skills, with the ability to work independently as part of a team.
About the Role:
The Digital Banking Specialist will be responsible for providing exceptional customer service and support across various digital banking platforms. This role involves answering customer inquiries, resolving issues, and performing administrative tasks to ensure seamless operations.
What We Offer:
- An opportunity to grow professionally in a dynamic and supportive environment.
- A competitive compensation package and comprehensive benefits program.
- Access to cutting-edge technology and training to enhance your skills and expertise.
- A collaborative and inclusive work culture that values diversity and promotes professional development.
