What are the responsibilities and job description for the Digital Banking Specialist - Customer Support position at Partners Bank?
Job Description
The Digital Banking Specialist provides high-quality support to online banking customers by handling routine inquiries received via phone, email, or instant chat. This includes providing assistance with Cash Management, Remote Deposit Capture & Mobile check deposit.
The ideal candidate will have one to two years of experience in a financial institution setting and be proficient in the use of Microsoft Office suite: Excel, Word, and Email. Additionally, they should have aptitude for learning and using diverse software applications.
- Provide excellent customer service and support on all digital banking products.
- Regularly answer questions and resolve online banking, mobile deposit, card, and ATM-related issues for clients and staff.
- Conduct regular maintenance, fraud monitoring tasks, and processes/resolves disputed electronic items.
- Perform a wide variety of back-office administrative functions to facilitate the workflow within the department.
