Member Engagement Specialist (Hybrid Option)

Position eligible for – 

• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer

See attachment for additional details. 

Office Location:  Serving Forsyth, Surry, and Yadkin counties.  Hybrid option.

Projected Hiring Range:  Depending on Experience

Closing Date:   Open Until Filled

Primary Purpose of Position: This position serves as an internal resource for Partners’ members, families and communities; empowering, educating and supporting our members and families. 

Role and Responsibilities:  

• Assist in implementation and management of member engagement programs, initiatives and events 
• Promote self-advocacy and improvement for Partners’ members and families 
• Collaborate with call centers, Care Management, and other internal departments to address member needs
• Assist members in navigating the Partners system and provide guidance on accessing public healthcare/community resources via the Member Engagement call line and by attending events and meetings in the community. 
• Facilitate informational presentations on Partners Health Management role, accessing services, and other resources both virtually and in person.
• Communicate Partners’ goals and increase knowledge of available member engagement activities 
• Serve as a resource to members and families, and member stakeholder organizations regarding Partners and Partners’ services
• Contribute to development of member materials and direct outreach efforts
• Serve as a community resource and ensure the highest level of customer service to Partners members and communities regarding educational opportunities, empowerment and satisfaction and quality of life issues

Knowledge, Skills and Abilities: 

• Employee must have a thorough understanding of North Carolina’s current public behavioral and I/DD health care system and Medicaid Transformation. 
• Employee has a demonstrated care and commitment to the specialty populations we serve.
• Must understand and utilize identity/person-first language and identity/person-first perspective.
• Possess exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt decisions and resolve issues
• Demonstrate effective oral and written communication.
• Establishing and maintaining favorable working relationships with members, families, stakeholders, public officials and Partners teams.
• Proactive customer service, problem solving and conflict resolution skills.
• Strong time and project management skills
• Excellent computer skills; Proficiency with Word, Excel, PowerPoint; and ability to use virtual platforms
• Natural problem solver with a bias to action.
• Experience with advocacy and empowerment of members.
• Ability to lift supplies necessary for setting up equipment and educational/marketing materials for events

Education/Experience Required:  

Associate degree in Public or Human Service required; Must have ability to travel.  

Minimum 2 years’ experience working with families, special populations, and community stakeholders OR an equivalent of (6) years of “lived experience” OR a combination of the two; 2 years of experience may be substituted for every year of education required. 

Must reside in North Carolina. 

Education/Experience Preferred:  

Bachelor’s degree with at least two years of progressive experience in the field of mental health, intellectual/developmental disabilities or substance use disorder is preferred. Bi-lingual Spanish language preferred.  

Licensure/Certification Requirements: None