Quality Improvement Coordinator

ORGANIZATION: Citizen Care Inc.
DEPARTMENT: Administration
POSITION: Quality Improvement Coordinator
STATUS: Full-Time
SCHEDULE: Flexible to meet the needs of the program (primarily daylight)
LOCATION: Robinson Township  
SALARY: $58,000 - $62,000 per year

Citizen Care Inc., a subsidiary of Partners For Quality Inc., provides residential, day program, habilitation, supported employment opportunities and behavioral support services to adults with intellectual and developmental disabilities. We are a non-profit organization, accredited by the Council on Quality & Leadership. Citizen Care has locations throughout the West Hills and South Hills of Allegheny County.

Responsible to the Executive Director of Citizen Care for the overall management of quality assurance activities for Citizen Care, a subsidiary of  Partners For Quality, Inc. All responsibilities shall be completed in a manner consistent with the Vision, Mission and Values of Partners For Quality, Inc.

Incident Management

1. Coordination and direction of the Citizen Care Incident Management process. This includes daily monitoring of the Home and Community Services Information System (HCSIS) for new incidents.
2. Obtains Certified Investigator training through the Office of Developmental Programs (ODP) and conducts assigned Certified Investigations of a very high risk nature i.e., deaths or other highly sensitive situations.
3. Implements new ODP protocols and regulations related to risk management.
4. Communicates, both verbally and in written reports, across Community Living divisions, Community and Employment Services, Life Sharing and Partners For Quality (PFQ) corporate to ensure that all stakeholders are aware of very serious incidents, trends reporting, and corrective action plan completion.
5. Implements systemic plan of action for proactive quality improvements to program outcomes.
6. Monitors corrective action in collaboration with PFQ Human Resources (HR) and PFQ Compliance and all CCI
7. Co-Chairperson of Basic Assurance Monitoring (BAM) peer review committee.
8. Reviews preventative and corrective action and monitors for implementation and completion. Reports all information to PFQ Compliance.
9. Monitors and maintains Enkompas dashboards for all incidents within CCI. External reports pulled monthly from the Enterprise Incident Management (EIM) to be uploaded into databases. Might be a PFQ Function
10. Monitors Electronic Health Record (EHR) in conjunction with team members for accuracy and completion.

Accreditation/Licensing

1.  Assists the Executive Director in maintaining various Council on Quality and Leadership (CQL) databases, and Citizen Care’s compliance with existing accreditation standards.
2. Participates on BAM Committee.  Completes Personal Outcomes Measures Interviews and assists with scheduling interviews, as needed.
3. Upkeeps CQL goals and plans in line with 4 year accreditation.
4. Assists in Citizen Care’s compliance with ODP’s newly implemented Quality Assurance & Improvement (QA&I) process. Maintains portions of agency’s Quality Management Plan in web-based format.
5. Obtains and upkeeps quality management training through ODP.
6. Assists with Coordination of State Licensing features, and helps maintain service standards to meet the QA&I requirements. Builds data reports to show compliance with mandates.
7. Serves as EIM primary point of contact and incident management point person.
8. Responds to any incidents reviewed and needing updated through the fidelity dashboard review implemented by ODP.
9. Other duties as assigned.

CASH INCENTIVES
Employees have the opportunity to earn additional money through various incentive programs:

• $2,500 Employee Referral (for successfully referring a full-time DSP to employment)

BENEFITS

• Full Time employees enjoy a comprehensive benefits package:
• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match

WORK PERKS

• Paid orientation and training
• Free parking (select locations)
• Employee Activities, Rewards and Recognition Programs
• Comprehensive Employee Assistance Program

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

Complete an employment application online

Email resumes:Careers@PFQ.org

Partners For Quality and its family of agencies are an equal opportunity employer

1. Bachelor’s degree in Human Services and six (6) years of direct and managerial experience working with individuals with disabilities

OR

Master’s degree in Human Services and three (3) years of progressive experience working with individuals with disabilities

1. Minimum of three (3) years experience in the human services field
2. Minimum of two (2) years management experience
3. Knowledge and understanding of regulatory guidelines for programs, incident management protocols and quality assurance, focusing most heavily on the IDD system.
4. Must have current ODP Certified Investigator certification/training
5. Excellent communication, both verbal and written
6. Excellent computer skills
7. Excellent references, both personal and professional
8.  A valid Pennsylvania, Ohio, or West Virginia driver’s license
9. Eligible for Act 33, 34 and FBI clearances
10.  

Salary : $58,000 - $62,000