Bilingual SOC/Community Training Coordinator (English/Spanish)

Primary Purpose of Position: The SOC/Community Training Coordinator develops, coordinates and trains based on the physical and behavioral health needs of the community. This position will also provide training for applicable internal staff, provider network staff, and the community in the System of Care philosophy and principles. This position will provide resource information to local community stakeholders.

Role and Responsibilities:

• Lead, develop and implement training programs for behavioral and physical health, pharmacy providers, community stakeholders, community-based organizations and Partners’ staff with the goal of improving the overall health and well-being of members and receipts
• Facilitate identified training within the community
• Actively research training methods and requirements to ensure consistent quality for the department and organization
• Ensure training materials and programs are current, accurate, and effective while meeting all Tailored Plan and Medicaid Direct requirements
• Promote System of Care practice principles and philosophy through Child and Family Team training and family partners
• Maintain data on training events, assignments, and outcomes
• Collaborate with Community Stakeholders, Community Based Organizations, Enrollment Broker, NC DHHS and Ombudsman to educate the community on Partners Health Management and Tailored Plan operations
• Develop and implement trainings on Integrated Care principles and practice.
• Encourage and promote training principals of health equity, inclusion and cultural sensitivity
• Support training staff in other departments to develop curriculums and ancillary documents
• Collaborate with the Training and Development department to reserve spaces, schedule technology and room layout support for events and trainings conducted at various agency locations
• Research and assist in identifying presenters and contacts for trainings
• Ensure HIPAA and confidentiality compliance
• Develop training reports for agencies and or departments to track attendance and evaluate feedback
• Request budget orders for community training needs
• Work with Quality Management to ensure training curriculums are current with contract requirements, national accreditation standards, and achievement of State and Federal Performance Measures
• Partner with Marketing & Communications to compile compelling content for the organization’s newsletters, publications, websites, and social media channels
• Manage multiple projects and tasks effectively while adhering to established deadlines

Perform other applicable duties as assigned

Knowledge, Skills and Abilities:

• Must be fluent in English and Spanish, with ability to effectively communicate orally and in writing in both languages
• Thorough understanding of NC Managed Care Medicaid Transformation
• Exceptional interpersonal communication skills
• Excellent written communication, time management, organizational and oral presentation skills with people of various skill levels
• Knowledge of principles and methods for curriculum and training design, teaching, and instruction for adult individuals and groups
• Knowledge of System of Care and Integrated Care philosophies.
• Knowledge of current Tailored Plan operations
• Knowledge of mental health, substance use disorder, and intellectual and developmental disability diagnoses and service delivery
• Ability to use presentation software, videoconference and teleconference technology, and other training tools and technology
• Ability to use training and event registration software programs, content management systems, social media platforms, and has a desire to learn other software programs and online tools
• Ability to exercise sound judgment in assessing training needs, development of objectives, recommending training goals, and training evaluation
• Ability to collaborate and contribute in brainstorming activities
• Ability to complete multiple tasks and high volume of work on deadline
• Ability to follow through on assigned tasks with limited supervision
• Ability to understand, interpret, write, and speak about complex information
• Ability to creatively problem solve with a solutions-oriented, team-based approach
• Ability to retain composure and professionalism in high-pressure conditions
• Strong attention to detail, ability to edit and proofread
• Strong problem solving, negotiation, and conflict resolution skills
• Excellent computer skills and proficiency in Microsoft Office products (such as Word, Excel, Outlook, and PowerPoint) and Constant Contact
• Knowledge of cultural diversity and the ability to create and maintain strong relationships with a variety of consumers, families, providers, and stakeholders
• Knowledge of community resources in county/counties representing
• Knowledge of cultural diversity and the ability to create and maintain strong relationships with a variety of consumers, families, providers, and stakeholders
• Conduct surveys to provide better training outcomes
• Ability to administer and evaluate training surveys, and manage team performance standards

Education and Experience Required: Associate degree in Communications, Education, Training, Human Services, Social Work, or related field, and two (2) years of experience in training facilitation, consumer advocacy, and/or training, or an equivalent combination of education and experience. Knowledge/training in System of Care Practice Principles. Must have ability to travel. Fluent in both English and Spanish

Education and Experience Preferred: Bachelor’s Degree in Communications, Education, Training, Human Services, Social Work, Psychology, or related field, and one (1) year of experience in training facilitation, consumer advocacy, and/or training, or an equivalent combination of education and experience. Four (4) years of experience in a MH/SU/IDD setting and certification as a Qualified Professional (QP).