Hospice Volunteer Coordinator

Job Summary:

The Partners Volunteer Coordinator is a valued member of the Partners Hospice Team, reporting to the Director of Hospice. This position is responsible for recruiting, training, and supervising volunteers to support hospice patients, families, and volunteers for Partners In Home Care and the Hope Hospice Center. This position ensures appropriate hospice volunteer programming in accordance with Federal and State regulations. This exciting role includes volunteer coordination for events, event planning, and event attendance. 

Essential Duties and Responsibilities:

1. Recruits, orients, trains, assigns, coordinates and supervise volunteers who may provide either direct patient/family or administrative support to the organization both in the home hospice setting and in the Hope Hospice Center.  
2. Develops and leads orientation and educational programs for volunteers. Ensures competencies in accordance with volunteer assignments and completes periodic side-by-side evaluations of patient care volunteers.
3. Collaborates with hospice leadership to design and deliver volunteer programming in both Partners In Home Care and the Hope Hospice Center settings.
4. Develops and maintains professional volunteer services for any approved therapy-related services, i.e. music, art, aroma, etc.
5. Collaborates with organizational departments to identify volunteer needs and fundraising event support.
6. Collaborate with all team members to develop and implement individualized service plans for patients and families who can benefit from volunteer services.
7. Coordinates the activities of volunteers not involved in direct patient/family services that will enhance organizational mission.
8. Utilizes community resources to enhance the creativity and scope of volunteer services. Attends identified community events to promote support of volunteerism and to facilitate recruitment.
9. Maintains and monitors a record-keeping system to document, track, and report on volunteer hours, services, and agency donations.
10. Provides support with the annual Tree of Life and Tree of Wishes events in collaboration with the Hospice and Business Development departments.
11. Participates, in coordination with the Bereavement Coordinator, events that have a broader community bereavement focus, such as grief expressions through art.
12. Supports broader event planning and participation for overall PIHC events as identified by the Business Development department.
13. Coordinates with the finance team to manage agency donors and monetary donations with Donor View software. Support the Finance Team in the processing of donation reports as required.
14. Plans and/or implements volunteer support groups and recognition programs.
15. Performs other duties to include Administrative and Human Resource in nature that are assigned by supervisor.
16. Utilizes company electronic medical record and key software for appropriate patient and volunteer documentation.

Minimum Qualifications:

• Bachelor’s degree in health, social or human services or related field (directly related experience may be substituted for degree)  
• Valid driver’s license, appropriate auto insurance and reliable transportation. 
• Working knowledge of office productivity software required.

Preferred Experience:

• 1 year of previous experience with hospice or volunteers preferred, particularly the recruitment, training, and supervision of volunteers
• Event organization, sponsorship solicitation, fundraising or marketing experience will be highly considered. Human Resources and training/ development experience preferred
• Grant writing experience a plus

Skills Required:

• Strong interpersonal and communication skills
• Ability to engage and recruit volunteers effectively
• Experience in public speaking and community outreach
• Excellent organizational and coordination skills
• Availability for evening and weekend activities as required
• Self-motivated and able to work independently in the field
• Ability to effectively work in a cross-collaborative team environment
• Proficiency in organizing and hosting events
• Knowledge of local community organizations and groups
• Ability to day travel locally
• Valid Driver’s License (required)