Scheduler - Patient Service Coordinator

Come Work for the Premiere Home Health Agency in Western Montana!

Established in 1987, Partners In Home Care has been the leading non-profit home health care provider in Western Montana. Our skilled and caring team is dedicated to maintaining safety, providing excellent service, and ensuring the highest quality of care.

What We Offer:

We have a large variety of benefits and unique programs to help support our staff to maintain a happy, healthy work-life balance.

• Flexible schedule
• Generous Paid Time Off
• Comprehensive Medical, Dental, & Vision
• Supplemental Insurance, FSA, & HSA Account Options
•  401k Retirement Plan with Company Match
• Company Paid Life Insurance
• Tuition Reimbursement
• Annual Training Budget for Personal Development
• Employee Assistance Program, Legal and ID Protection, Pet Insurance, Financial Wellness Program, and many more!

Job Summary:

The primary focus of this role is to effectively interface with patients and field clinicians, streamlining the admission process for the agency and facilitating the scheduling of visits. This involves ensuring efficient communication and coordination to enhance the overall experience for both patients and field staff clinicians. This position plays a crucial role in ensuring the smooth operation of patient scheduling and clinical staff coordination, ultimately enhancing patient care services.

Minimum Qualifications:

·       High school diploma or equivalent preferred.

·       Minimum of two (2) years of administrative assistant-level experience, preferably in a healthcare setting.

·       Proficiency in computer software applications, including Microsoft Office.

·       Strong organizational skills with attention to detail and accuracy.

·       Excellent communication and customer service skills.

Essential Duties and Responsibilities:

•  Works closely with Referral Coordinator and Clinical Managers to schedule all clinical staff to their full FTE status. Maintains weekly and monthly schedules ensuring weekend and on-call coverage for their territories. Communicates all scheduling changes as they come up.

• Meets regulations and time requirements for scheduling SOCs, ROCs, RCTS, and subsequent visits for nursing and therapy clinical staff as directed by the Clinical Manager.

• Identifies when supervisory visits for all disciplines are needed and assigns the correct visit type. Identifies when functional assessments are needed and assigns the correct visit type to correct discipline. Assigns buddy codes as needed.
• Assigns territories, case managers, and team members to all new admissions and makes any changes to current charts as needed. Assign clinical visits within their territory in accordance with the ideal cost efficient, GPS routes to reduce mileage expense.
• Completes daily scheduling workflow for visits that are rescheduled, reassigned and/or declined.

• Monitors and tracks patient MD appointments/wound care patients Clinic appointments and adjusts clinical schedules accordingly.

• Interfaces with Solutions for current and accurate IV patient list to confirm the needs of patient schedules. Communicates all pertinent information to the field staff.

• Follows up with staff regarding discrepancies between orders, visits, missed visits, unattended/unverified visits, and/or incomplete documentation. Assists with payer authorization issues that may require changes in charts and clinical staff notification.

• Maintains knowledge of clinical staff caseloads, availability, and assignments within their assigned territory.

• Organizes and facilitates weekly conference meetings with the guidance of the clinical manager. Attend education meetings to ensure new employee competency level achievements allowing proper assignment of visits.

Physical Demands & Working Conditions:

·       Work is generally indoors and sedentary in a normal office environment.

·       This role is an in-office position and requires onsite presence during normal business hours. Hybrid and remote opportunities are not available to perform the tasks necessary for this position.

·       Work requires significant attention to detail and deadlines.

·       Work involves frequent sitting or standing, with occasional stooping and bending, along with occasional light lifting.