Service Coordinator, Part-Time

Community Life Service Coordinator

Department: Support Services

Status: Part-Time

Reports To: Director of Community Life

Date Updated: 2/24/2025

Job Summary

To act as a positive role model by partnering with residents to develop activities and services which empower residents to achieve self-sufficiency. This position works with residents to identify their skills and abilities in promoting optimal personal growth resulting in increased independence and self-reliance.

Primary Responsibilities

• Assist residents in identifying and applying knowledge, skills, and behavior related to maintaining permanent housing.
• Respond to crisis situations and mitigate potential negative consequences related to resident outcomes.
• Work positively with a blended management team to ensure building standards are consistently being met. Communicate with team members regarding building operations, including building inspections, resident lease violations, and safety concerns.
• With the Director of Community Life, Property Manager, and Community Outreach Coordinator, design and implement regular activities that promote residents’ personal growth in areas such as housing retention, employment, finances, etc.
• Advocate as necessary on behalf of all residents (i.e., public assistance, social security, financial and rental payments, primary case managers, probation, VA, etc.).
• Assist with community outreach initiatives with community partners that will contribute to residents becoming more self-sufficient.
• Assist residents in finding appropriate transportation to meet their needs.
• Effectively provide supportive services to residents as requested and needed, including meeting all required service metrics as provided by the Director of Community Life.
• Keep appropriate records/statistics regarding services provided.
• Maintain professional demeanor, appearance, and boundaries with residents, staff, and community partners.
• Attend all required training and staff meetings to ensure individual and professional growth.

Minimum Qualifications

• Bachelor’s degree in human services field preferred. Minimum of 2 years' experience working with low-income households.
• In lieu of degree, must have a minimum of three (3) years’ experience providing supportive services to low-income households.
• Possess a valid Indiana driver’s license and current auto insurance.

Competencies

• Have an understanding, appreciation and commitment to the mission and philosophy of Partners in Housing.
• Utilize strong, clear verbal and written communication skills.
• Must be well-organized and be able to prioritize tasks in a fast-paced environment.
• Utilize above-basic computer skills.
• Utilize above-basic math and analytical skills.
• Have a clear understanding and respect for individuals facing barriers with maintaining housing.
• Practice professional, respectful, and discrete behavior.
• Clear ethical boundaries including respect for resident confidentiality.
• Demonstrate the ability to work effectively with diverse populations.
• Knowledge of and adherence to the NASW Social Work Code of Ethics.

Performance Standards

1. Participate in professional development training as required.

2. Serve as an access point for case management and community development for all residents.

3. Maintain a professional demeanor, appearance, and boundaries with residents, staff, and service providers 100% of the time.

4. Community Life Service Coordinator must arrange and implement a minimum of one Resident Life Skills or Community Life Event per month at assigned property.

5. Resident Life Skills and Community Life Events must be aligned with service commitments made to federal and local funding sources.

Compensation:

The hourly pay for this position is $23 - $24 per hour at 25 hours per week.

Benefits:

Diverse, Inclusive, and Equitable professional work environment.

Partners in Housing Development Corporation

This position is with Partners in Housing Development Corporation (PIHDC), a 501(c)(3), non‐profit organization. The mission of PIHDC is to help people reach their potential through creative, affordable housing solutions. PIHC is guided by three principles: (1) People have the right to housing that is decent, safe, and affordable; (2) Everyone has strengths and abilities and can improve their lives; and (3) We have a responsibility to our residents and to the community.

Environment/Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The employee may have the opportunity to work remotely on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Partners in Housing Development Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Part-time

Pay: $23.00 - $24.00 per hour

Expected hours: 25 per week

Schedule:

• Monday to Friday

Ability to Commute:

• Indianapolis, IN 46260 (Required)

Ability to Relocate:

• Indianapolis, IN 46260: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $24