What are the responsibilities and job description for the Customer Service Representative position at Partners Personnel?
Job description
A well-known accounts receivable recovery company seeks a candidate to perform Customer Service in their Mortgage department. This is a fully remote role , even training will be remote. Pay starts at $17 per hour. And, hours are 11:30am -8pm Mon- Fri. 1- Sat from 9am to 3:30 every 4 weeks. Room to grow with this company!
Customer Service
Position Overview: Customer Service Representative
We are seeking a detail-oriented and organized Customer Service Representative to join our team. The ideal candidate will excel in communication, multitasking, and maintaining professionalism in a dynamic, customer-focused environment.
Key Responsibilities:
Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
Maintain service-level expectations, adapting to varying call volumes and fast-paced workflows, particularly during peak times or after new account transfers.
Keep detailed and personalized notes to aid in call resolution and training.
Organize and maintain information for quick reference during calls.
Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
Communicate technical or training needs proactively to management.
Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time.
Schedule and Expectations:
- Required hours are Monday-Friday, 11:30 AM - 8:00 PM, with one Saturday shift every four weeks (9:00 AM - 3:30 PM) and a compensatory day off the following week.
Opportunities for overtime may be offered or required.
Essential Skills and Qualifications:
Expert-level computer proficiency and the ability to navigate systems while handling customer interactions.
Strong organizational skills to ensure information is easily accessible and utilized effectively.
Ability to remain calm and professional under pressure, meeting key performance indicators and managing stress.
Exceptional de-escalation skills to address frustrated customers respectfully while adhering to company policies.
Capability to have difficult conversations with customers and set clear boundaries within policy guidelines.
This is not a traditional customer service role but one that prioritizes precision and adherence to loan servicing protocols while delivering excellent customer experiences. If you thrive in a structured, fast-paced environment and are adept at balancing customer needs with organizational policies, we encourage you to apply.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40.00 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $17
