Manager of Business Affiliate (Volunteer) Operations

Partners Worldwide

Partners Worldwide (PW) is a global network of businesspeople working together to end poverty through entrepreneurship and job creation. We believe that all people are image-bearers of God and have the right to live an abundant life. Through locally rooted, globally connected partnerships we work to grow and sustain redemptive businesses and flourishing economic ecosystems for maximum impact. Every team member plays a significant role in making this vision a reality.   

As an employee of Partners Worldwide, you will be part of a global team that values the unique contributions and service of each person as a true partner. You will join us in celebrating each entrepreneur who is able to fully live out their calling to business, provide for their family, create life-giving employment opportunities and invest in the community around them.  

The PW goal for 2030 is for our partners in 30 countries, to serve over one million businesses who are creating and sustaining 3 million jobs in communities of high poverty and unemployment. 

The Role 

Business Affiliate (BA) is the term that we use to refer to the group that makes up an essential part of our partnership model. They are the volunteers who bring business experience, entrepreneurial expertise, and subject-matter knowledge to walk alongside our network of local community institutions and entrepreneurs around the globe, as they strive to create jobs and grow businesses in their communities. 

As the Manager of Business Affiliate Operations your primary role will be to ensure effective onboarding, engagement, and development of volunteer BAs while fostering collaboration between teams to strengthen partnerships and expand volunteer markets.  

We are looking for someone with experience in relationship and project management- able to connect with people, provide excellent customer service and collaborate with a diverse team while also managing internal process development, administration and implementation. If that’s you, please submit your resume and a cover letter letting us know why you are passionate about PW’s mission and this role. 

The Work

Oversee Business Affiliate (BA) Program:
Lead onboarding and orientation calls, manage the online onboarding course, and ensure follow-up processes are executed with excellence. 

Foster Collaboration Across Teams:
Equip and support the BA recruitment team in the initial steps of the engagement process in North America and collaborate with our global team to ensure effective integration of BAs into partnerships. 

Develop and Strengthen BA Engagement Programs:
Design and implement initiatives to enhance BA involvement and build a supportive BA community, while working with other staff to create tailored resources for diverse volunteer segments. 

Manage BA Administrative Processes:
Collaborate on the oversight of administrative staff and resources such as information, data, quarterly surveys, volunteer hour tracking, and other operational systems to ensure smooth program operations. 

Expand Volunteer and BA Markets:
Develop strategies to engage new volunteer segments (e.g., women and university students) and create frameworks to better support global volunteers and BAs, while identifying and managing strategic alliances to evolve new volunteer markets. 

Support Exploratory and Immersive Initiatives:
Collaborate with other staff to organize exploratory trips and other engagement opportunities for BAs to deepen their involvement and connection to the mission. 

Your Qualifications:

• Customer-focused with a passion for supporting volunteers and fostering community.  
• Relationship management experience with diverse teams. 
• Cross-cultural and global awareness to engage diverse volunteers effectively.
• Strong analytical and problem-solving skills, with attention to detail and accuracy. 
• Strong attention to detail and ability to execute programs with excellence. 
• Strong organizational skills to manage competing priorities and deadlines. 

Your character: 

• Mature Christian faith that is lived out in your life, work, and interactions.  
• Interest in learning and adapting to new systems and technologies.  
• Curiosity to learn new skills, solve new problems and seek expertise from others. 
• Ability to work both independently and collaboratively.  
• Organized with the ability to plan ahead to reach goals.  

Our Investment: 

• Meaningful, redemptive, and purpose-filled work  
• Connection to a talented, dedicated, and joyful team of global staff and partners  
• A comprehensive compensation and benefits package (insurance, retirement and more)  
• Flexible paid time off (vacation, sick, holiday) and a culture that prioritizes healthy work-life balance.  
• Annual allowance for professional development/continuing education  

Additional information:  

• Partners Worldwide is an equal opportunity employer.  
• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.  
• This position requires the ability to travel to the USA and internationally for a maximum of 10% (equivalent to 4 weeks annually). 
• This position is preferably based in Grand Rapids, MI, but other locations where PW operates may be considered.
• This is a full-time position, with essential hours of availability for global coordination from 8am to noon EST. 

Application submission: 

• The deadline for cover letter and resume submission is Friday, January 31. 
• Interested candidates should apply using the link above.