LIHEAP/LIHWAP INTAKE WORKER

Please note that the LIHEAP and LIHWAP programs are temporary. Training for this program starts in October. These programs will continue for several months based on funding availability. While the main office is in Decatur we are also hiring for locations in Norcross and Conyers.

POSITION DESCRIPTION

Position Title: Intake Worker (Temporary)

Department: LIHEAP/LIHWAP

Division: Program Operations

Office Location: PCA Offices

(DeKalb, Gwinnett, Rockdale)

Supervisor’s Title: Program Coordinator

Primary Contacts: LIHEAP Clients

Travel Requirements: N/A

Primary Work Environment: Office Environment

Position Objectives:

The Intake Worker is responsible for the daily intake of information pertaining to the Low-Income Heating Assistance Program (LIHEAP) or Low-Income Home Water Assistance Program (LIHWAP). The position is required to perform other tasks as they relate to the program. The Intake Worker must be able to maintain client confidentiality and be respectful and courteous to all clients.

Essential Job Functions: Core Job duties and responsibilities. Other duties may be assigned.

• Complete Energy applications for LIHEAP/LIHWAP and SCANA.
• Collect required documents and calculate income of LIHEAP/LIHWAP clients according to Georgia Department of Human Resources (DHR) guidelines.
• Maintain confidentiality of all office records and information.
• Possess strong working knowledge of general mathematics.
• Willingness to travel when necessary.
• Conduct home visits when necessary.
• Willingness to perform other duties as assigned by supervisor.

Knowledge, Skills, and Abilities (KSA’s) Requirements:

• High School diploma or equivalent.
• Skilled in operating a personal computer.
• Minimum 1 year office experience.
• Professional demeanor.
• Outstanding interpersonal skills.
• Excellent oral and written communication skills.
• Must have the ability to exercise sound judgement, open communication, and courtesy in performing assigned duties.
• Must exercise confidentiality with client information.
• Must be task oriented and able to meet day to day program goals.
• Organization and an eye for detail is a must.
• Ability to work effectively and harmoniously with other staff members. And hold the agency in high regard.

Physical Demands:

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined in the ADA to perform the essential job functions.

While performing the duties of this job, the employee is required to have certain physical abilities. These abilities include, but are not limited to: sitting, standing, walking, bending, stopping, pushing, pulling, lifting (up to 25lbs) using hands to fingers, handing, or feeling objects, tools, or controls, talking, and hearing. Specific vision abilities required by this job include close vision, peripheral vison, and the ability to adjust focus.

Job Types: Full-time, Temporary

Pay: $12.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We are not currently seeing clients face to face. We strongly encourage masks in the office and provide PPE as needed.