Population Health Supervisor

Overview

POSITION PURPOSE

To provide daily oversight, leadership, support, training, and direction of Population Health staff.Supports and assists the Team Manager in developing and maintaining a cohesive team with ahigh level of productivity and accuracy to achieve the department's overall performance metrics.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Provides daily leadership, direction, resources, training, evaluation, and support todepartment staff in Population Health team activities, specifically member and communityoutreach efforts.- Serves as a role model and resource to colleagues, staff, members, and others.- Assists department leadership in identifying, monitoring, and evaluating departmentoperations to ensure optimal efficiency and effectiveness. Makes recommendations forprocess improvements when necessary.- Performs Human Resource functions such as time card management, directing workactivities, implementing workplace changes, conducting annual reviews, and conductingstaff trainings.- Collaborates and works with manager(s) and other departmental leadership to keepapprised of operational issues, staff and service levels, resources, program, and/ordepartment needs.- Ensures consistent application and implementation of departmental, organizational, andstate/federal policies and procedures.- Conducts regular reviews through internal audits designed to measure individual anddepartmental staff work performance against established standards.- Assists in survey-readiness activities to ensure the department is compliant with allapplicable regulations, licensure requirements, accreditation standards (i.e. NCQA), andnew legislation.- Conducts ongoing reviews and audits of team work to ensure program goals, qualitystandards, and department metrics are being met.

- Establishes and maintains professional working relationships with Partnership HealthPlanof California (PHC) partners and providers via open and timely communication.- Participates in committees, task forces, work groups, and/or multidisciplinary teams.- Partners with leadership to develop and maintain training manuals, agendas, materials,and evaluation criteria based upon department and PHC policies.- In collaboration with Health Analytics, Quality, and other stakeholders, identifies wellnessincentive opportunities for team engagement.- Other duties as assigned.

Qualifications

Education and Experience

Bachelor’s degree in Business, Communication, HealthcareAdministration, or a related field, or 3-5 years of managed careexperience; or equivalent combination of education and experience.General knowledge of managed care and principles of populationhealth management preferred.

Special Skills, Licenses and Certifications

Demonstrated leadership skills/experience. Ability to work within aninterdisciplinary structure and function independently in a fast-pacedenvironment while managing multiple priorities and deadlines. Strongorganizational skills required. Computer literacy and proficiency.Valid California driver’s license and proof of current automobileinsurance compliant with PHC policy are required to operate avehicle and travel for company business.

Performance Based Competencies

Excellent written/verbal communication skills in English.Demonstrated experience and ability to build effective workingrelationships and to represent the department effectively in order toaccomplish goals. Ability to manage multiple concurrent projects andmaintain a work pace appropriate to the workload.

Work Environment And Physical Demands

Daily use of multi-line telephone and computer for most of the day.Cubicle workstation. Ability to use a computer keyboard. Must be ableto lift, move, or carry objects of varying size, weighing up to 30 lbs.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$93,690.86 - $117,113.58

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Salary : $93,691 - $117,114