Service Team Coordinator (STC)

A successful Service Team Coordinator (STC) will be able to learn/demonstrate how to ensure quality service delivery as well as compliance with State regulations and agency policies. Additionally, a STC will be able to lead through team development, open communication and also promote and challenge learning initiatives for those supervised and the people we support. This includes promoting a positive team attitude and being able to effectively respond to unexpected changes or demands. 

Wage & Benefits: Annualized salary of $54,000. Salary payments are made every other Friday (approx $4,500/month).

• We are also offering a $1,000 sign on bonus that is paid out in increments at set milestones of your employment!
• We offer Medical, Dental, Vision, Life, Supplemental Insurance and FSA for full-time employees, 401(K), Gym discounts and reimbursements, and other lifestyle discounts available to all employees.

Position Type: Full-Time, 45 Hours Weekly

Skills and Qualifications:

• Education Requirements: High school diploma/GED required, Associate’s degree preferred.
• Experience Requirements: Two years of supervisory experience required. May substitute one year in the field of I/DD or Associate’s degree for one year of supervisory experience.
• Must be at least 18 years of age when starting employment.
• Must have and show basic computer skills and can learn agency applications.
• Excellent interpersonal skills.
• Well-organized and attentive to detail.
• Cooperative and willing to learn.
• Ability to interpret various instructions.
• Enhanced math skills – must be able to accurately balance a budget and basic math transactions.
• Professional, clear, and positive oral and written communication skills both expressive and receptive.
• Must be able to read, write, and speak English (reasonable accommodation may be made for some positions).
• PCL’s Team members must have dependable, reliable, and regular work attendance, and must adhere to attendance policies.

Supervisory Duties:

• Responsible for training, motivating, and supervising all personnel within their team.
• Be able to work a very flexible schedule with the ability to make last minute changes.
• Team building including team days and facilitating effective team meetings.
• Establish welcoming processes for new team members to feel comfortable and part of the whole team.
• Understand and implement principles of the Oregon Intervention System (including use of Protective Physical Intervention).
• Participate in an on-call rotation for the assigned area.  On a regular rotation, this position is on-call for the assigned area for 7 consecutive days.  The on-call schedule is generally posted 8 or more weeks in advance.

Service Coordinator (House Manager) Responsibilities:

• Provide an opportunity for a stable living environment by promoting and attending to the person’s right to respect and dignity, individual choice and input, and health and safety needs at all times.
• Oversee, coordinate, and ensure quality services and support for the people living in the home they lead (e.g., financial, health, behavioral, and relationship supports).
• Responsible for daily operations and scheduling assuring at a minimum that there is enough staff present to assure people served are safe.
• Individual Support Plan (ISP) preparation, training, and support.  
• Providing or assisting with transportation needs of people assigned to support.
• Being knowledgeable and able to cover the Direct Support Professional positions that you are supervising.

Physical Requirements:

• Must be able to lift and transfer 25 pounds minimum; some positions may require more.
• Appropriately and efficiently responding to emergencies and/or crises (including but not limited to the use of physical intervention).

Certifications and Training:

• Must pass required DHS background check and Protective Service Investigations. Please click here for a list of potentially disqualifying crimes and conditions.
• This position requires a valid driver’s license and to be eligible to drive agency vehicles. Please click here for a guide to driver acceptability.
• Complete and maintain all certifications as required by the position, PCL, and other governing agencies.
• Must be able to obtain and maintain certification to a satisfactory level in Oregon Intervention System (training provided if hired).
• Must be able to obtain and maintain certification in CPR (training provided if hired).
• Complete all duties related to being a Mandatory Abuse Reporter.
• New hire orientation and on-site training must be completed within 60 days of hire.

Salary : $54,000