What are the responsibilities and job description for the Inside Service Technician - Hot Side (Remote Work Schedule) position at Parts Town?
See What We’re All About
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
A Typical Day
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
- Provide technical support to end users and field technicians over the phone and/or via email (30 cases per day)
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
- Maintain all customer call information into a company database to better assist future inquiries
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
To Land This Opportunity
- You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- You’re an all-star communicator and are proficient in English (both written and verbal)
- You have a quality, high speed internet connection at home
- You’re confident using a computer and navigating programs such as MS Word & Outlook
- You’re passionate about troubleshooting and finding innovative solutions to difficult problems
- You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
- You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) with flexibility as needed
About Your Future Team
The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a close-knit team that loves collaborating. We’re not afraid to get our hands dirty, and we’re always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We’re the most popular team at lunchtime (because we know how to cook)! If you’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!
