IT Support Analyst

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Bonus DC Perks

• Bi-weekly travel stipend
• Safety shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral bonus program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

The IT Support Analyst provides support to the Parts Town end-user community and their corresponding technologies, including desktops, laptops, phones, mobile devices, wireless scanners, printers, etc. The IT Support Analyst (known as I Fix Everything, internally) resolves incidents by troubleshooting, communicating, and documenting issue resolution. You will participate in the implementation of new systems and upgrades and will contribute to the continuous improvement & innovation of the end-user technologies at Parts Town.

A Typical Day

• Resolve service request and incidents in our Jira (helpdesk portal)
• Perform computer, phone, printer, and other information technology adds/moves/changes.
• Support internal employees via phone calls, chats, and ticketing system
• Maintain Anti-Virus and data encryption systems and verify computers are current with security patches and virus definitions.
• Set up office 365 email accounts and update active directory user groups and permissions
• Create documentation in knowledge base to better serve our end-users.
• Work on multiple projects to meet company deadlines.

To Land This Opportunity

• You have at least 2 years’ experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator
• You ideally have a Bachelor’s or Associate’s degree in Information Systems or Computer Sciences – or relevant work experience in a related field
• You are able to work Monday through Friday 10:30AM-7:00pm and have the ability to work one weekend per month
• You demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop operating systems, software (including MS Office)
• You are well-versed with IT processes (e.g., ITIL, ITGC and PCI) 
• You’re a multi-tasking pro and love working on multiple projects simultaneously and juggling priorities
• You’re an all-star communicator and are fluent in English (both written and verbal)

About Your Future Team

Our Distribution Center is full of dedicated, high-performing team members who have a passion for working hard, while having fun. We’re proud of our team-oriented atmosphere and strive to live up to our core values of Safety, Integrity, Passion, Courage, and Innovation every day!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $53,369.40– $71,408.88 annually ($28.09 – $34.33 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities."

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.