What are the responsibilities and job description for the Customer Service Representative position at PARTY PLUS RENTALS?
Customer Service Rep/Rental Agent must have the ability to work in an extremely fast-paced environment. Must be able to service customers in a polite, friendly and professional manner- whether in person or on the telephone. Must be able to multi task, answer multiple phones lines, help customers and interact with other teammates without losing focus on the task at hand. We are seeking a detail oriented individual who is willing to go above and beyond for our clients.
** ALL APPLICATION ARE ACCEPTED IN PERSON, please stop by our office anytime between 10:00am - 4:00pm Monday - Friday w/ a valid I.D. card.
Address: 24831 Redlands Blvd. Loma Linda, Ca. 92354 **
Position Tasks & Activities:
- Rent out equipment or arrange for provision of service to customer
- Prepare rental forms and contract according to procedure and policy while also obtaining customer signature and other required information
- Maintain daily contract file through to completion
- Compute charges based on rental or service rate while informing customer on the reasons for additional delivery/pickup and labor charges, if any
- Explain rental fees and provide information about rented items, such as operation or description. Also explain damage waiver options
- Collect deposits/payments and recording credit charges by maintaining customer charge file daily and balancing daily sales receipts
- Answer multiple telephone calls and process phone quotes and orders simultaneously
- Recommend rental equipment to customers that best meets their need
- Manage payments due on contracts and alert supervisor when overdue
- Provide service on all customer orders and quotes whenever necessary, including those taken by another customer service representatives unless otherwise discussed**
- Manage daily tasks and responsibilities using tools required
- Maintain a clean showroom and work space while keeping shelves organized, stocked and clean.
- Perform additional duties when requested
- Will require standing, bending, pulling, pushing, squatting, and lifting up to approx. 50lbs
- Education, Skills & Requirements:
- Must maintain a professional personal appearance.
- Must be able to use mathematics to solve problems.
- Computer knowledge is preferred. Training on Industry Rental software will be provided.
- Must be able to speak English clearly and write legibly.
- The ability to speak other languages is a plus.
- Must be able to work Saturdays
- Must be able to work well with others to help maintain a positive work environment
- Knowledge in Word and Excel a plus.
Job Types: Full-time, Part-time
Pay: $16.50 - $18.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- On-the-job training
Shift:
- Day shift
Work Location: In person
Salary : $17 - $18