What are the responsibilities and job description for the Beverage/Outlet Server (Cat 4) position at parx casino?
Job Description
Required Experience
Company Benefits include (please note that some are reserved for Full Time Team Members only):
Medical/Dental/Vision after 90 days of continuous full time service
Paid Time off (Vacation, Sick, Holidays)
401K with partial company match (after 6 months of employment – both FT and PT)
Short and Long Term Disability (after a qualifying period)
Employee Dining Room
Free Uniforms and Parking
Bright Funds Charitable Match program
Team Member Assistance Fund
Tuition Reimbursement
Appreciation and Celebration Events
Fun Company Swag
This is not a comprehensive list of benefits offered.
Keyword: Beverage/Outlet Server (Cat 4)
- Serves food and beverage products with style and in an efficient manner. Ramp Certified - Follows all Company policies and procedures. Is assigned to work in the restaurant or on the casino floor for beverage service as appropriate.
- Greets and serves guests in a friendly, upbeat, and positive manner using the guests name when possible.
- Maintains a clean, well-organized, and properly stocked service area at all times.
- Maintains the appropriate supplies needed for the proper performance of duties.
- Follow Company procedures with respect to Responsible Gaming/Alcohol Service.
- Understands, complies with, and enforces all alcohol awareness procedures and relevant laws.
- Card any guest who looks 30 years old or younger. Retrieves empty glasses and returns them to the service bar or other designated area.
- Fulfills guest beverage order requests on the casino floor or other areas as assigned, by taking and processing orders, and serving them in a friendly, quick and efficient manner.
- Assists with preparing drink orders as directed.
- Works collegially with supervisors, bartenders, bar porters, and other cocktail servers to prepare and deliver drinks quickly and courteously.
- Familiarizes self with all items on the menu and explains food items when necessary. Answer Guest questions as appropriate.
- Garnishes items as needed. Notifies supervisor of any quality or freshness concerns.
- Utilizes proper cash/comp procedures and adheres to established P.O.S procedures and pricing structure for every order.
- Maintain an up-to-date knowledge of Company events and promotions and be able to answer guests questions accordingly.
- Provides excellent service to make the experience for the guest memorable.
- Handles guest complaints, and, if necessary, solicits involvement and support from supervisor.
- Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, Management and Vendors.
- Serves as a company "ambassador" for promotional events, outside charity functions, sporting events, etc
- Follows established company and departmental appearance standards, including uniform, hygiene, and general appearance guidelines, at all times.
- Adhere to all appearance and uniform standards of each role.
- Performs all other duties as assigned.
Required Experience
- High School Diploma or G.E.D. required.
- Must be RAMP Certified. Minimum of 5 years food service experience. Strong communication skills both verbally and through written communications.
- Ability to function as part of a team. Be proactive and positive presenting a professional image.
- Ability to work all shifts, weekends/holidays.
- Full knowledge of all relevant federal, state, and local regulations and sanitation standards.
- Ability to lift up to 50 pounds.
- Must be capable of walking, bending, pushing, pulling, lifting, squatting, and kneeling (while balancing trays with several beverages) for a full 8 hour shift.
- Must be willing to adhere strictly to the appearance and uniform guidelines for each position.
Company Benefits include (please note that some are reserved for Full Time Team Members only):
Medical/Dental/Vision after 90 days of continuous full time service
Paid Time off (Vacation, Sick, Holidays)
401K with partial company match (after 6 months of employment – both FT and PT)
Short and Long Term Disability (after a qualifying period)
Employee Dining Room
Free Uniforms and Parking
Bright Funds Charitable Match program
Team Member Assistance Fund
Tuition Reimbursement
Appreciation and Celebration Events
Fun Company Swag
This is not a comprehensive list of benefits offered.
Keyword: Beverage/Outlet Server (Cat 4)
