Box Office Manager

Job Description

• The Box Office Manager will be responsible for overseeing and managing ticket sales, live entertainment, discrepancies, guest relations and support.
• Build events in the system for event sales, packages, and VIP pre-sales. Integrate dynamic seat tiering per event needs.
• Build ticket audits for artist agencies as requested.
• Handle all incoming calls and requests in regards to ticketing.
• Work with internal departments on ticketing needs (comps, property presales, seat manipulation for production, etc...)
• Schedule ticket sellers. Build events within ticketing software, understand ticket scaling, terminology and fee structures. This includes the coordination of ticket pre-sales, fan clubs and VIP services.
• Help maintain and schedule front of house team members for events.
• Record weekly sales by event. Track daily box office banking activity and credit card sales. Track all box office deposits and resolve any discrepancies with personnel.
• Assist / back-up accounts payable and check disbursement. Assist with non-event related contract renewals.
• Work with touch merchandise for events including count audits and settlements.
• Observe and monitor shows / sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addressing and following up on any observed show quality, guest, or safety issues utilizing the necessary departments.
• Perform opening and / or closing duties for the box office as directed.
• Maintain current knowledge of the entertainment industry landscape, including entertainment trends, key category activity across music, television and entertainment.
• Perform other duties as assigned.

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Experience and Skills

Job Benefits

Company Benefits include (please note that some are reserved for Full Time Team Members only) :

Medical / Dental / Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match (after 6 months of employment - both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Bright Funds Charitable Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

This is not a comprehensive list of benefits offered.