What are the responsibilities and job description for the VIP Account Supervisor position at parx casino?
Job Description
As a VIP Account Supervisor at betPARX, you will be responsible for managing and building a portfolio of VIP Players. The VIP Account Supervisor will improve the VIP Player Experience with the intention and purpose of optimizing player value and retention with betPARX. VIP Account Supervisors will report into VIP Leadership and play an integral role of the VIP Team.
Company Benefits include (please note that some are reserved for Full Time Team Members only):
Medical/Dental/Vision after 90 days of continuous full time service
Paid Time off (Vacation, Sick, Holidays)
401K with partial company match (after 6 months of employment – both FT and PT)
Short and Long Term Disability (after a qualifying period)
Employee Dining Room
Free Uniforms and Parking
Bright Funds Charitable Match program
Team Member Assistance Fund
Tuition Reimbursement
Appreciation and Celebration Events
Fun Company Swag
This is not a comprehensive list of benefits offered.
Keyword: VIP Account Supervisor
As a VIP Account Supervisor at betPARX, you will be responsible for managing and building a portfolio of VIP Players. The VIP Account Supervisor will improve the VIP Player Experience with the intention and purpose of optimizing player value and retention with betPARX. VIP Account Supervisors will report into VIP Leadership and play an integral role of the VIP Team.
- Manage and build a book of VIP business through enhanced player relationships, elevated VIP Marketing promotional calendar, exceptional customer service and proactive correspondences
- Engage VIP Players to identify and evaluate opportunities to enhance betPARX loyalty
- Fulfill VIP SOPs in regards to service, troubleshoot player experience related issues to ensure the highest level of customer services standards are met
- Assist in planning and execution of VIP events
- Understand, analyze and achieve departmental key metrics and KPIs of VIP performance
- Minimum 1 year of experience in high end customer service field preferred
- Strong interpersonal and communication skills, ability to build relationships
- Exceptional verbal and written communication skills with attention to detail
- Business to Customer Sales experience preferred
- Knowledge of gaming industry preferred
- Ambition to deliver service levels above and beyond expectations
- Willing and able to work Operational hours with periodic travel for VIP events
Company Benefits include (please note that some are reserved for Full Time Team Members only):
Medical/Dental/Vision after 90 days of continuous full time service
Paid Time off (Vacation, Sick, Holidays)
401K with partial company match (after 6 months of employment – both FT and PT)
Short and Long Term Disability (after a qualifying period)
Employee Dining Room
Free Uniforms and Parking
Bright Funds Charitable Match program
Team Member Assistance Fund
Tuition Reimbursement
Appreciation and Celebration Events
Fun Company Swag
This is not a comprehensive list of benefits offered.
Keyword: VIP Account Supervisor
