Office Coordinator/LPN

Why You Will Love Working With Us!

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

Our teams foundation is client centered care and clinical excellence through our 5-star service commitment Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!

We are thrilled to expand our network with the opening of a new location in Vestavia Hills, AL. It is beautifully located among rolling hills and lush landscaping. It is conveniently located near beautiful neighborhoods in Birmingham, along Montgomery Hwy (US 31), just one mile away from Interstate 65. Centrally located, it is less than 25 minutes from Birmingham International Airport and only seven miles away from the downtown Central Business District.

Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 17 Outpatient locations across 6 states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Join our team! Be part of our amazing vision of changing lives empowering each clients inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What we offer

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The Office Coordinator/LPN provides customer service and support for day-to-day operations of a highly specialized mental health treatment center offering intensive outpatient and partial hospitalization programming.

The Office Coordinator/LPN collaborates with team members to ensure a safe and therapeutic environment is maintained within the treatment facility. Position is responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, and supporting on-site admissions processes.

Essential Responsibilities

• Collaborates with team members to maintain a therapeutic environment in collaboration with other staff.
• Assists in the coordination of admissions, transfers, and discharges to provide a smooth and efficient flow of communication.
• Assists with the admissions process, creates clients medical record, and provides new client orientation.
• Greets clients and guests; ensures facility is welcoming, tidy, and well maintained.
• Conducts all medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
• Primary point of contact to check in clients, order meals/supplies, upload receipts, complete admission paperwork, accept deliveries and be available as needed for client supervision.
• Tracks and maintains a variety of reports in a timely and accurate manner.
• Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.
• Provides general administrative and backup support to the facility as needed.

Education and Experience

Position requires a High School degree or equivalent in combined education and experience, Bachelors degree preferred, and a minimum of two years of administrative experience in a behavioral health setting.
Must hold an active LPN license in the state of Alabama and have knowledge of behavioral health terminology. Experience working with physicians and therapist, strongly preferred . Experience with Salesforce CRM or other client relationship management software, strongly preferred.

Skill Competencies

Demonstrates knowledge of and adherence to confidentiality standards, to include HIPAA.
Demonstrates effective verbal/written communication of clinical information.
Demonstrates a high level of customer service.
Demonstrates a high level of attention to detail.
Demonstrates excellent verbal and written communication skills.
Demonstrates proficiency with technology.
Demonstrates proficiency with Microsoft Office Suite, to include Excel.
Demonstrates alignment with company mission, core values and treatment philosophy.

Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.