What are the responsibilities and job description for the Business Development Representative position at Pasadena Villa Outpatient?
Why You Will Love Working With Us
At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.
Our team's foundation is client-centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients.
We are excited to expand our network with the opening of a location in Stafford, Virginia.
Stafford, Virginia, is a dynamic community with a mix of historical significance, natural beauty, and modern amenities. Its proximity to the nation's capital, along with its unique blend of suburban and rural living, makes it an attractive place to live and work.
Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.
Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 13 Outpatient locations across five states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.
What We Offer
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Options
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
Position Summary
The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.Essential Responsibilities
- Exemplifies our 5 Star Service to clients, team members, referents, and families.
- Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market.
- Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
- Schedules and conducts tours with referral sources, clients, and families.
- Communicates various levels of care to potential clients, families, and referral sources.
- Obtains necessary information to quickly determine viability of potential admission,
- Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options,
- Empathically but prescriptively leading callers to the next step of deciding on admission,
- Determines the clinical and financial viability of potential admissions,
- Articulates the value and fit of facility programming to each potential client's circumstances and needs.
- Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
- Offers a high level of customer service and communication to referral sources, clients, and families.
- Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
- Coordinates with the business office and Utilization Review to determine financing options for potential clients.
Minimum Requirements
Education and Experience
The position requires a bachelor's degree, master's degree preferred, and 2 years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.
