What are the responsibilities and job description for the Healthcare Network Associate position at Pasadena Villa Outpatient?
Essential Responsibilities
- Exemplifies our 5-star service to clients, team members, referents, and families
- Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market
- Targets follow-up meetings with all key referral sources to ensure internal and external obstacles to growth and retention are identified, minimized, and/or eliminated
- Schedules and conducts tours with referral sources, clients, and families
- Communicates various levels of care to potential clients, families, and referral sources
- Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client's individual needs and circumstances
- Obtains necessary information to quickly determine viability of potential admission
- Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options
- Empathically but prescriptively leads callers to the next step of deciding on admission
- Determines the clinical and financial viability of potential admissions
- Articulates the value and fit of facility programming to each potential client's circumstances and needs
- Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support
- Offers a high level of customer service and communication to referral sources, clients, and families
- Partners with admissions decision-makers and stakeholders, including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians, and utilization review coordinators
- Coordinates with the business office and Utilization Review to determine financing options for potential clients
