What are the responsibilities and job description for the Contact Center Manager position at Pascack Valley Medical Center?
Overview
Join our team as a day shift, full-time, Central Scheduling Contact Center Manager in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Job Requirements :
Join our team as a day shift, full-time, Central Scheduling Contact Center Manager in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Ardent Health owns and operates 30 hospitals and 200 sites of care, 4,323 beds, and 23,000 team members in six states, with its entities consistently recognized among healthcare’s best employers.
- The Manager of the Contact Center is responsible for the functionality, performance, and financial management of the centralized scheduling department.
- Manages staff and ensures optimum performance and quality service is provided to achieve patient/customer satisfaction through daily operations.
- Drives and encourages a positive and supportive work environment, resulting in improved employee retention rates.
- Coaches and develops Supervisors and leads to ensure world-class feedback to schedulers.
- Directs performance improvement activities for all services provided by the department and provides strategic direction on scheduling activities to support our outpatient physician offices.
- Evaluates data and builds action plans to meet and exceed goals of Service Level, AHT, Attendance, Quality Assurance, and Attrition. Builds strong and positive relationships with department staff and clinical stakeholders. Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
Job Requirements :
- Bachelor’s Degree in a related field
- Additional years of experience may substitute for the required education on a year-for-year basis
- Two (2) or more years of previous job-related experience in a healthcare environment
- Two (2) or more years in a supervisory capacity
- Bachelor’s Degree