What are the responsibilities and job description for the Criminal Customer Service - Records Clerk I position at Pasco County Clerk & Comptroller, FL?
Salary : $19.00 - $26.60 Hourly
Location : NEW PORT RICHEY, FL
Job Type : FULL TIME REGULAR
Job Number : 01258
Department : CRIMINAL COURTS
Division : CUSTOMER SERVICE NPR
Opening Date : 02 / 10 / 2025
Closing Date : 2 / 16 / 2025 11 : 59 PM Eastern
FLSA : Non-Exempt
Veterans' Preference and Priority will be given to eligible veterans and their spouses in accordance with Chapter 295.065 and Chapter 295.07 of the Florida Statutes and Florida Administrative Code Chapter 55-A7 with respect to Veterans' Preference in appointment, retention, and promotion. Effective July 1, 2021, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. Since every duty associated with this position may not be described herein, teammates may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written in this job description.
A link to take required assessments will be emailed to you shortly after submitting your application. By applying, you agree to complete these assessments within 7 days of receiving the link. The assessment email will come from a pascoclerk.com email address. Please be sure to check your spam folder as the email may be directed there.
You are required to provide three references in your application. At least one reference must be from a current or former supervisor. If you do not have a supervisor reference (i.e., you have never worked before), you may use a teacher, coach, volunteer, or organization leader, as examples. We will not contact your references unless you are selected for an interview. References must be provided for each job application.
General Description
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. A qualified teammate or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. Veterans' Preference and Priority will be given to eligible veterans and their spouses in accordance with Chapter 295.065 and Chapter 295.07 of the Florida Statutes and Florida Administrative Code Chapter 55-A7 with respect to Veterans' Preference in appointment, retention, and promotion. Effective July 1, 2021, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. Since every duty associated with this position may not be described herein, teammates may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written in this job description.
Under general supervision perform clerical work requiring application of various work methods, procedures, policies, practices and departmental functions related to the processing of documents and files according to four levels of increasing responsibility, complexity, and pay grades. The Records Clerk positions may be part of the Task-Based or Points-Based Career Progression Plans. For new hire initial placement, this position is historically filled at a Level I.
Examples of Duties (Essential Functions)
Records Clerk I
May include any of the following :
- Assists with the preparation of weekly calendars with multiple Court Orders or Judgments, record searches, and procurement of evidence for court hearings.
- Provides customer assistance to individuals requesting non-technical information.
- Receives documents for filing; verifies, classifies, sorts, and processes according to departmental policies and procedures.
- Performs cashiering functions as needed.
- Provides courteous and professional customer service.
- Generates correspondence, notices, and reports according to established policies and practices of assigned area.
Records Clerk II
In addition to the tasks of a Records Clerk I :
Records Clerk III
In addition to the tasks of a Records Clerk II :
Records Clerk IV
In addition to the tasks of a Records Clerk III :
Typical Qualifications and Minimum Qualifications
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
A valid Florida Driver's License may be required for some positions.
Unless otherwise noted, applicants must have a minimum of a high school diploma or possession of an accredited equivalency diploma, in addition to the direct experience required, and the ability to pass skills testing (such as typing, spelling, math, and grammar) within one (1) year. Preference is given to candidates with experience in a government entity performing similar functions.
For new hire initial placement, this position is historically filled at a Level I. In some cases, an applicant's knowledge, skills, abilities, and education may qualify him / her for consideration to start at a higher level at the discretion of the Clerk & Comptroller. Active teammates in this position have the opportunity to progress to higher levels.
Level I
Level II
Level III
Level IV
A postsecondary degree may be substituted for direct work experience if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of a postsecondary degree in lieu of direct experience is authorized as follows :
d) Seven years of direct experience can be substituted with a professional degree; or
e) Nine years of direct experience can be substituted with a doctoral degree.
Supplemental Information and Knowledge, Skills and Abilities
SPECIAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
PHYSICAL AND COGNITIVE DEMANDS
The work is typically sedentary which requires sitting for long periods of times, exerting up to 10 pounds of force occasionally and / or negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body. The work may require exerting up to 50 pounds of force occasionally, and / or up to 30 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.
Additionally, the following physical and cognitive abilities are required :
WORK ENVIRONMENT
Work is performed primarily indoors at one or more of our office locations in Dade City and / or New Port Richey. Travel may be required for meetings or training opportunities.
On the 1st of the month following 60 days of employment :
Other Benefits :
Which best describes your level of education?
Which best describes your number of years of clerical experience?
How many years experience do you have providing customer assistance to individuals requesting non-technical information?
How many years experience do you have receiving documents for filing; verifying, classifying, sorting, and processing according to departmental policies and procedures?
How many years of work experience do you have performing cashiering functions?
How many years experience do you have preparing meeting agendas or packets of related information?
How many years of work experience do you have scanning and / or indexing documents?
How many years of work experience do you have in customer service or assisting the public?
How many years experience do you have generating correspondence, notices and reports according to established policies, practices of assigned areas?
How many years experience do you have conducting research of records / files for information, redacting, retentions, or destruction related to assigned area?
Briefly explain why you are the best candidate for this position?
Required Question
Salary : $19 - $27
