What are the responsibilities and job description for the Records Clerk/Corrections Front Desk position at Pasco County, FL?
JOIN OUR TEAM AS A RECORDS CLERK/CORRECTIONS FRONT DESK!
This responsible civilian position requires the exercise of independent judgement in dealing with the general public. This position is responsible for answering questions from the public via telephone or in person. Assisting with the inmate visitation system. Transferring phone calls throughout the agency. Controlling the entry and exit of visitors to the facility. Assisting mail clerks as necessary.
Essential Job Functions
Maintains jail entry information of individuals who enter facility and reason of entry on eVisitor System, provide statistics as needed, maintain files. Assists visitors to the facility, provides general information, answers phone and directs transfer to proper location, use of computer system JMS, assists with Homewav visitation system, Inmate Tablet System, issues proper security passes to visitors, operates security door system, ensures safety and security in lobby. Performs related duties as required.
Knowledge, Skills and Abilities
- Knowledge of JMS.
- Knowledge of geographic locations.
- Knowledge of office policy and procedures.
- Knowledge of Homewav visitation system.
- Knowledge of Human Diversity awareness.
- Knowledge of Inmate Tablet System.
- Ability to operate a personal computer.
- Ability to prepare documents, forms, reports and statistical data.
- Ability to plan, organize and bring assignments to completion.
- Ability to process and maintain records.
Minimum Requirements
PHYSICAL SKILLS/WORKING CONDITIONS: Ability to communicate effectively using verbal, written and visual communication. This position works out of the Land O' Lakes Correction facility. This position works shift work including weekends.
Work in a standard correction facility environment with possible interaction with persons detained or pre or post detainment. Position may come in contact with but not limited to hazardous, dangerous, deadly devices or substances. Position may experience possible exposure to stress, physical assaults, deadly weapons, verbal assaults, and/or extreme elements, exposure to infectious diseases and bodily fluids.
EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. Experience using personal computer with various software systems required. Experience in a customer service role, especially those involving direct interaction with the general public required.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.
SPECIAL REQUIREMENTS: Unescorted CJIS clearance as authorized by FDLE required.
ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORK PLACES FOR 2021
- Florida Retirement System (FRS) retirement plan
- PTO (Paid Time Off)
- Paid holidays
- Group insurance
- Tuition reimbursement
- Deferred compensation
- Medical leave pool
- Annual medical leave buy-back
- Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.
