Application Support Technician

The Applications Support Technician's duties include providing basic maintenance, troubleshooting, diagnosing, and repairing equipment, laying network cable, installing and terminating cable, installing hardware and software, assisting with software applications, assist in implementing custom database models, and researching and documenting code.

• Assist with research, documenting, installation, instruction, and troubleshooting platform compatibility issues.
• Provide first-line assistance to clients on problem recognition; troubleshoots and perform diagnosis and repair on computer devices, infrastructure equipment, other network hardware, databases, and software applications.
• Assist with researching, writing, and documenting code; assists in developing database models.
• Demonstrate and assist departmental staff in the use and application of various software programs.
• Assist with managing data integrity and maintains system security.
• Create, add, and remove users from various accounts as requested by departments; ensures availability of specific programs to users; resets passwords as requested.
• Generate reports and prepares documentation to record maintenance and upgrades.
• Receive calls and assists users who call in to the help desk.
• Prepare documentation for process and procedures for users on programs used.
• Perform other duties of a similar nature or level as requested by supervisor or director.
  
  

Knowledge of:

• Computer hardware configuration and components;
• Various software applications;
• Trouble-shooting and/or repair of computers and laptops;
• Computer hardware configuration and components;
• Relationship database theory;
• Knowledge of MS Office Suite 2013;
• Recordkeeping principles;
• Customer service principles and practices;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.
  
  

Skills And Abilities

• Install, configure and use a variety of software and network applications;
• Create and maintain logs and records;
• Follow oral and written instructions, policies, and procedures;
• Replace and configure a variety of internal and external hardware components;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.
  
  

Associate of Science Degree in Computer Information Systems or certificate from an accredited technical computer school with (1) year experience in the computer field; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

AND

• A Certification preferred.
  
  

Special Requirements:

• Must be proficient in Microsoft Word and Outlook;
• This position may be required to work non-traditional hours, nights, and weekends;
• Must possess and maintain a valid Arizona's License;
• Must have a current Homeland Security Background Check or be able to obtain one within ninety (90) days of hire. Failure to maintain a current Homeland Security Background Check will result in termination,