What are the responsibilities and job description for the Customer Support Representative, Japanese Bilingual _ 56118 Job Num: 56118 position at Pasona N A, Inc.?
Customer Support Representative, Japanese Bilingual _ 56118 Job Num : 56118
Sales / Marketing
Job Description
An international company in NYC is on the hunt for a Japanese Bilingual Customer Support Representative. The perfect fit would be someone with over two years of customer-facing experience who is excited about learning IT technical skills and new technology.
Responsibilities :
- Responds to service related customer inquiries, trouble, and / or complaints by phone and
- email.
- Instructs network carriers to troubleshoot circuit outages and usability issues.
- Communicates with application service providers / resellers to respond to customer inquiries.
- Provides customers with remote instructions to isolate the cause of Internet connection outages.
- Provides customers with basic instructions on the use of the application and internet related services.
- Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
- Manages ongoing service tickets and ensure the expected service levels.
- Sends notices for planned or unexpected service outages to customers in a timely manner.
- Opens appropriate tickets with the datacenter related inquiries and troubles.
- Creates, revises, and translates manuals, documents, and reports when needed.
Requirements :
To apply please email your resume to nkagaya@pasona.com.
Job Details
City : New York
State : NY
Job Type : Permanent Job
Salary High : 75000.00
Salary Low : 70000.00
Languages : English;Japanese
Hours of Operation : 12-20
Benefits : Health Ins;Dental Ins;Vision Ins;401K
Contact Information
Job Owner : Naoko Kagaya
Job Owner Email : nkagaya@pasona.com
