Freight Forwarding Clerk -Japanese Bilingual

Job Description

Company Position Title: Freight Forwarding Clerk

Department: Freight Forwarding Dept.

Location: Torrance, CA

Reports to: Freight Forwarding Supervisor/Assistant Manager

FLSA Status: Non-Exempt

Date Last Modified: May 2020

Current Incumbent(s)

General Position Summary

This position is responsible for performing imports and exports-related duties to organize the safe, efficient, and cost-effective transportation, taking into account the customers’ delivery requirements.

Essential Job FunctionsLOGISTICS COORDINATION

• Researches and plans the most appropriate route for shipments considering the nature of items and the requirements set by customers.
• Arranges appropriate packaging considering the climate, weight, nature of goods, costs, delivery, and warehousing of goods at the final destination.
• Obtains, checks, and prepares any required documentation to meet customer and insurance requirements.
• Coordinates with third-party vendors to transfer items smoothly in accordance with customer requirements.
• Arranges payment of freight fees and other associated charges.
• Keeps track of shipping status using assigned systems.
• Issues invoices to customers according to mutually agreed-upon quotations.
• Updates standard operation procedures (SOPs).
• Prepares quotations according to customers’ requests; ensures quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors.
• Handles, troubleshoots, and assists customers in a timely manner to resolve claims, consulting with the Assistant Manager/Manager depending on the difficulty.
• Provides accurate shipping information to customs brokers for timely clearance.
  
  

OTHER & MISCELLANEOUS

• Seeks constant improvement, more efficient, and less expensive ways and means in work processes.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to the Supervisor/Assistant Manager for solutions.
• Maintains good communication with managers, supervisors, coworkers, and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area and organizing data and documents.
• Performs special projects and other miscellaneous duties as assigned by the Supervisor/Assistant Manager.
  
  

Job Dimensions (Skills, Knowledge & Abilities)

Essential Job Dimensions

• Attendance & Punctuality
• Communication
• Customer Service
• Flexibility/Adaptability
• Initiative/Follow-Through
• Problem Solving
• Time Management
  
  

Qualifications

Education & Work Experience

• High school diploma or general education degree (GED); or more than one year of related experience and/or training; or equivalent combination of higher education and experience.
  
  

Tools & Equipment

• General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
• Software includes the use of the Windows operating system, MS Office.
  
  

Certificates / Licenses

• None
  
  

Supervisory Responsibilities

• None
  
  

Work Environment & Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an office environment.

Travel & Driving Requirements

The following travel and driving requirements are required of the incumbent in this position:

• Local Travel: Yes, rarely
• Domestic Overnight Travel: Yes, rarely
• International Travel: No
• Vehicle driving requirements: Automobile (Valid driver’s license is required. Appropriate personal vehicle liability insurance is required for personal car usage.)
• Driving Safety Requirements: Observe speed limits and obey all road signs. Keep driving records (i.e., mileage and gas receipts) when necessary.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is required to frequently sit, walk, and stand, and occasionally must use hands and fingers and reach with hands and arms. The employee may occasionally lift and/or move up to 30 pounds.

Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight, and adjust vision focus. .

To apply, please send resume to tsakiyama@pasona.com