Sales & Operations Coordinator (Chemicals & Raw Materials)

Job Description

A Japanese trading company seeks a Sales & Operations Coordinator (Chemicals & Raw Materials).

Location: Montvale, NJ ONSITE

Salary: Base Salary $55,000 plus bonus

Other: Travel will be around 1-3 times per month. Needs a valid driver's license. Starts from a Sales Assistant and then becomes a Sales & Operations Coordinator.

General Summary

This position is responsible for driving sales growth by establishing and maintaining strong relationships with business clients and suppliers, as well as performing essential sales functions.

This includes researching potential clients, prospecting, pitching, managing customer relationships, preparing sales materials, processing contractual documents, providing customer service, and traveling for business purposes to meet clients and attend industry events.

Essential Job Functions

• Sales and Client Relationship Management
  
  

Conduct sales activities for chemical products and raw materials targeting both existing and new corporate clients.

Identify and pursue new business opportunities through cold calling, referrals, and inbound leads.

Understand customer needs and propose suitable products and services.

Develop new clients and conduct market research to identify trends, competitive dynamics, and business opportunities.

• Relationship Building & Client Engagement
  
  

Build and maintain strong, trust-based relationships with corporate clients to ensure longterm business and high customer satisfaction.

Participate in client meetings, dinners, and other entertainment events to strengthen business relationships and facilitate deal-making.

• Proposal, Negotiation & Contracting
  
  

Prepare proposals and presentations tailored to client needs and business objectives.

Negotiate trade conditions, terms, pricing, and contracts effectively to close deals.

Coordinate delivery schedules and provide timely updates to clients and partners.

• Sales Tracking & Report
  
  

Track sales activities and accurately manage all transaction and interaction records.

Provide customer support through product samples and technical assistance.

Formulate and execute strategies to achieve sales and revenue targets.

Provide feedback to management on market trends, customer demands, and potential new products or services.

• Marketing & External Communication
  
  

Attend industry events, trade shows, and seminars to expand networks and promote company services.

Travel domestically and internationally as needed to meet with clients, vendors, and partners.

• Logistics and Documentation Management
  
  

To ensure that the logistics team can carry out their tasks smoothly, monitor the status of shipment arrangements and delivery schedules, and coordinate effectively with customers, manufacturers, and logistics providers.

Work closely with the logistics department to track shipments and provide customers with accurate delivery information. In the event of delays or issues, promptly communicate and coordinate with relevant parties.

Coordinate with the logistics and accounting departments to ensure that payments and fund collections are being handled appropriately. If the process does not proceed smoothly, negotiate or make necessary requests to the relevant parties to ensure proper resolution.

Manage inventory levels appropriately to ensure efficient order processing, while gathering information on demand and usage forecasts from suppliers and customers to develop and manage accurate purchasing and sales plans.

• Customer Service and Support
  
  

Provide timely and accurate information regarding orders, deliveries, and inquiries.

Resolve client/supplier complaints and complex service delivery issues professionally and effectively.

Expedite urgent requests and coordinate solutions with relevant teams as needed.

Respond promptly to client/supplier communications through email, phone, and other channels.

Experience/Minimum Qualifications Needed

• Language Skills
  
  

Ability to communicate effectively in English, both verbally and in writing, with corporate clients and internal teams.

• Mathematical Skills
  
  

Proficiency in basic algebra, geometry, and the ability to interpret charts and graphs.

• Reasoning and Analytical Skills
  
  

Ability to interpret contracts, proposals, and other relevant documents accurately.

Problem-solving skills to effectively resolve complex client issues.

• Computer Skills
  
  

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Ability to create and analyze custom reports as needed.

• Other Skills
  
  

Must be tactful, mature, flexible and able to successfully respond to multiple work pressures.

This role offers the opportunity to work in a dynamic industry with global exposure. Candidates with strong communication skills, attention to detail, and a proactive mindset are highly encouraged to apply.

To apply please email your resume to myamamoto@pasona.com