What are the responsibilities and job description for the Dispatcher position at Pass One Hour Heating & Air Conditioning?
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Responsibilities:
- Maintain the service technician schedules and dispatch technicians as service calls are completed.
- Schedule technicians’ return trips with customers to complete jobs after arrival of parts.
- Maintain on call schedule for service technician and after-hours service procedures.
- Enter service calls, schedule calls, and generate call debriefing with technicians daily.
- Maintain customer database, ensuring complete, accurate, and updated entry of information.
- Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
- Respond to service technician requests both by radio and phone.
- Follow up and schedule preventative maintenance service appointments.
- Review completed service work orders for accuracy.
- Prepare invoices and timecards for processing.
- Participate in all company sponsored training classes.
- Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.
- High school diploma or GED required.
- Dispatcher experience greatly preferred.
- Experience using ServiceTitan CRM a plus!
- Excellent communication and listening skills required.
- Focus on maintaining a courteous demeanor with all customers and associates required.
- Ability to follow all safety policies and procedures a must.
- Must be able to pass a background check and drug screen.
We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.
Authority Brands Inc. is an Equal Opportunity Employer.
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Salary : $18 - $22
