What are the responsibilities and job description for the Implementations Agent position at Passport Labs, Inc.?
Title: Implementations Agent
Department: Client Implementation
Reports To: Manager, Project Implementations
FLSA Status: Non-Exempt
Job Summary:
The Implementations Agent is responsible for guiding new clients through the onboarding process, ensuring a smooth and successful implementation of our software. This role involves providing technical support, training, and project management to facilitate client adoption and satisfaction.
Responsibilities:
- Assist in System Setup and Configuration
- Help build client environments and configure system settings
- Support the integration of third-party systems
- System Testing and Quality Assurance
- Perform testing and quality assurance of configured solution
- Troubleshoot and resolve issues that arise
- Document client specifications and testing outcomes
- Support Project Management Tasks
- Assist in creating and managing project timelines and schedules
- Help track project progress and identify potential roadblocks
- Support communication and coordination between internal teams
- Client Training and Support
- Assist in training clients on software functionality
- Help develop user guides and training materials
- Provide transitional support to clients post-go-live
About You:
Are you eager to launch your career in technology and project management? Do you enjoy helping people and solving problems? As an Implementation Agent, you'll play a crucial role in assisting our Implementation Consultants and Project Managers, learning the ropes of software implementation projects from the ground up. This is a fantastic opportunity to gain hands-on experience with enterprise software, work with diverse clients, and build a strong foundation for a career in either implementation consulting or project management.
You'll assist in setting up and configuring our software systems, help train clients, and support project timelines. You'll learn to navigate technical requirements and collaborate with various teams to ensure successful project launches. If you're a quick learner with a passion for technology and customer service, this is the perfect stepping stone for you!
Qualifications:
- Bachelor's degree or equivalent work experience.
- Strong verbal, interpersonal, and written communication skills
- Excellent organizational and time management skills
- A team player attitude, promoting Passport’s Principles
- A customer-focused attitude and a desire to help others
- Ability to work effectively in a team environment
- Basic analytical skills
About Us:
Passport is the technology leader in parking compliance and curbside payment solutions. By helping cities integrate paid parking, enforcement operations, and payment infrastructure into one software solution, Passport provides the only platform that connects the complexities of mobility to efficiently manage and monetize the curb. From mobile payments to citation issuance, permitting technology and more, Passport is empowering cities of all sizes with better insights to improve parking turnover, expand revenue opportunities, and create better compliance. Passport is trusted by more than 800 clients across North America.
Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
