What are the responsibilities and job description for the Leadership-Oriented Service Advisor & Office Assistant - Not getting the opportunities you want position at Pat's Radiator & Auto?
Service Advisor Top 5 Reasons to work for Pat's Automotive
- Drama-Free, Friendly and Honest Work Atmosphere
- Benefits Package with Bonus Programs
- Top Pay Based on Your Skills Plus Paid Training
- 8 hour shifts or can earn 4 day work week
- No Nights or Weekends – Ever! Benefits Package 5-9 Paid holidays Paid time off Matching SIMPLE IRA plan No Nights or Weekends Paid Continuing Education Drama Free Shop Company Outings and Holiday Parties We have positions open from entry-level to highly experienced. It's time for you to begin a career at an honest and reputable independent automotive repair shop that you are proud to work for. This year we celebrate 72 years in business 3 Generations. Self-motivated individuals who have little experience but want to learn more about automotive and customer service. Service Advisors must be able to clearly demonstrate their ability to set and reach performance goals. They must conduct every aspect of their job in an ethical manner. The purpose of the Service Advisor is a responsible person who is able to manage the daily production activities, either in association with or in the absence of, the business owner. Requirements - Be open to coaching / training and being able to apply in the business - Customer Relations Skills and Open to Training and Improvement -Multitasking -Good with technology, computers, tablets, and the internet - Good positive mental attitude - Working well with others - Very fast working environment -Must have good attention to detail Qualifications : An Office Assistant / Service Advisor must be able to clearly demonstrate their ability to set and reach performance goals. They must conduct every aspect of their job in an ethical manner. They must have the ability to sell recommended service; manage and motivate the company’s production personnel; work well under pressure; and resolve customer as well as employee issues in a professional, expedient manner. The Office Assistant / Service Advisor must also have the ability to manage and control the technical productivity as well as be productive themselves per responsibilities listed below. Specific Duties :
- Shuttle Driver – includes coordination of customer pick-up & delivery
- Answer Phones
- Customer Service – scheduling, greeting, check-in & check-out process
- Facilities Maintenance : cleaning front office, customer area & restroom. Outside clean-up.
- Filing
- Parts & core returns
- Shipping and Receiving
- Errands as assigned
- Perform other tasks related to the position as assigned.
- Maintain a clean and organized work space. Specific Duties in Absence of Owner :
- Primary phone Operator
- Schedule Customer’s for work as requested
- Coordination of production & monitor work flow through the shop to insure customer promise times are met
- Customer service and sales interaction
- Exiting scheduling, next maintenance scheduling, and recording all declined and recommended services in POS
- Handle customer inquiry and complaints in an ethical manner Powered by JazzHR
