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General / Operations Manager – Home Services (Plumbing, HVAC, Drywall)

PatchitUP of Suffolk County, NY
Farmingdale, NY Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 5/21/2025

Location :  36 Gazza Blvd, Farmingdale, NY

Service Areas :  Long Island, Queens, Brooklyn

Compensation : $90,000 - $100,000 (Salary Earned Bonuses)

Schedule : Monday – Friday (Occasional Saturdays as needed- remote)

About Us :

We own and operate four franchise home service businesses  in the  plumbing, HVAC, and drywall  industries.

All companies operate out of our Farmingdale office and require a  General / Operations Manager  to oversee daily operations, improve efficiencies, and drive profitability.

The Role :

We are seeking a highly motivated and organized General / Operations Manager  to lead operations across all four companies.

This role requires strong leadership, operational expertise, and an ability to drive business performance.

The ideal candidate must have experience in  home services , be skilled in  process management , and have  expert-level knowledge of ServiceTitan (required).

DO NOT APPLY IF YOU ARE NOT ON LONG ISLAND, NY, this is not a remote position.

Responsibilities :

  • Technician Training :  Train all technicians on the proper processes outlined by each franchise to ensure quality and consistency.
  • Customer Satisfaction & Support :  Handle customer concerns, ensure high service standards, and resolve issues to maintain strong client relationships.
  • Follow-Up on Unsold Estimates :  Engage potential customers to improve close rates and maximize revenue.
  • Job Costing & Profitability :  Oversee job costing and ensure each job is performed profitably.
  • P&L Management :  Monitor financial performance across all four companies, identifying opportunities for increased efficiency and profitability.
  • Tech Stack Utilization :  Work within  ServiceTitan, Hatch, Marketing Pro , and communicate with ownership via  Slack  to ensure smooth operations.
  • Maximizing Lead Conversion :  Ensure technicians take advantage of lead opportunities and maintain strong closing rates.
  • CSR Performance Oversight :  Ensure customer service representatives (CSRs) are booking leads efficiently and maintaining a strong conversion rate.

Requirements :

  • Industry Knowledge :  Experience in the  plumbing, HVAC, and drywall  home service industries.
  • ServiceTitan Expertise (Required) :  Must have in-depth knowledge and hands-on experience using  ServiceTitan .
  • Customer Service & Sales Experience :  Proven track record of handling customer transactions and improving close rates in a home service business.
  • Leadership & Multitasking Ability :  Must be able to manage multiple companies simultaneously, pivot quickly, and execute decisions effectively.
  • Sense of Urgency & Problem-Solving Skills :  Ability to work in a fast-paced environment and resolve issues efficiently.
  • Why Join Us?

  • Opportunity to  lead operations across multiple home service businesses .
  • Competitive salary with growth potential.
  • Fast-paced, collaborative work environment.
  • If you have  experience in home services, are a ServiceTitan expert, and thrive in leadership roles , we want to hear from you!

    Salary : $90,000 - $100,000

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