What are the responsibilities and job description for the Account Manager position at Patcraft?
Driven by imagination, intention and purpose, Patcraft creates high-performance flooring solutions for every market sector. For more than 75 years, we have worked alongside our customers to best understand how flooring will support the way people learn, work, heal and connect within a space. Knowing that flooring plays an integral role in the built environment, we think big and with keen attention to the trends and innovation happening in design every day. As a leading soft and hard surface commercial brand, we hold ourselves to the highest standards delivering quality products that transform space and human experience.
What’s the role?
Are you ready to make an impact in the world of commercial interiors? As an Account Manager, you’ll work closely with architects, designers, business owners, and contractors to bring high-quality flooring solutions to life. The Patcraft WI team is hiring! This individual will cover accounts in Madison, WI and surrounding markets west of the state, you’ll also have the flexibility to build relationships across multiple industries, helping to create durable, functional, and inspiring spaces. This position will have heavy focus on the flooring contractor channel with some A&D and end use.
Responsibilities:
- Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget and time frame.
- Travel daily throughout assigned area to call on existing customers and prospect new customers to solicit business.
- Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination (if necessary), and communication of maintenance program.
- Must be motivated and comfortable working and supporting a closely knit team environment.
- Must be able and competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com
- Follow up on a variety of leads from sources such as Dodge & networking groups
- Build relationships with existing and new customers by entertaining such as lunches, dinners or special events.
Commercial Account Managers must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form. Commercial Account Managers must give presentations to architects, designers, and end-users to educate them on the flooring industry and how Patcraft can benefit them on their projects
Required Competencies:
- Build Trusting Relationships
- Influence Others
- Execute Action Plan
- Demonstrate Inclusive Leadership
- Adapt and Change
Qualifications:
High School Diploma/GED
3 years industry sales experience
Living in Madison, WI
Preferred Qualifications:
Bachelor's degree
Shaw benefits include:
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- Tuition reimbursement
- Employee assistance program
- Health savings account
- Paid Time Off
- Parental Leave
- 401K and Retirement Plans
- Product discounts for employees
- Adoption assistance
- Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
