What are the responsibilities and job description for the Customer Service Representative position at patel inc?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a positive experience. This role requires strong communication skills and the ability to analyze customer needs effectively.
Duties
- Respond promptly to customer inquiries via phone, email, or chat in a professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Analyze customer feedback and resolve issues efficiently to maintain high service standards.
- Collaborate with team members to improve overall service delivery and customer experience.
- Maintain detailed records of customer interactions and transactions using computerized systems.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products and services.
- Support multilingual customers by providing assistance in their preferred language when applicable.
Skills
- Previous experience in a call center environment is preferred.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Excellent customer service skills with a focus on building rapport with clients.
- Proficient in office software applications and the ability to learn new computer systems quickly.
- Experience with cash handling procedures is an asset.
- Multilingual abilities are a plus, enhancing communication with diverse customers.
- Strong typing skills for efficient data entry and record keeping.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $14.13 - $14.80 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Ability to Relocate:
- Charleston, WV 25304: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15