EHR Specialist

Path Behavioral Healthcare Job Description

TITLE: EHR Specialist

REPORTS TO: IT Director

WORK AREA: Remote Ohio (Portsmouth, Ohio or Ashland, Kentucky Area Candidates)

SUMMARY: The primary function of the EHR Support Specialist is to provide comprehensive support to clinicians and staff in the effective utilization of electronic health record (EHR) systems. Under the supervision of the IT Director, this role oversees day-to-day operations of both production and test EHR environments and serves as the main point of contact for EHR system users. Responsibilities include application support, form creation, system configuration, testing, troubleshooting, and general IT support. The EHR Support Specialist must ensure adherence to HIPAA privacy and security standards, safeguarding all patient information.

BLOODBORNE PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure are not included in this position’s duties.

Key Responsibilities

• EHR System Support
• Provide direct and indirect support for the EHR system, including form creation and troubleshooting to minimize clinical workflow disruptions.
• Collaborate with Operations, the Help Desk, and IT teams to triage issues, escalate when necessary, and document resolutions.
• Technical Maintenance & Optimization
• Troubleshoot and resolve technical issues related to the EHR system.
• Work closely with IT on configuration, optimization, and upgrades, including testing new features and patches.
• Escalate and track system issues with vendors for timely resolution.
• User Training & Assistance
• Offer daily support and consultation to EHR end-users, promoting best practices and optimal use.
• Create and manage support tickets; ensure issues are resolved promptly and comprehensively.
• Compliance & Security
• Maintain strict compliance with HIPAA privacy and security requirements to ensure confidentiality of patient information.
• Communication
• Serve as the primary liaison between end-users, the IT Director, and external vendors.
• Provide timely and clear communication on any EHR-related issues, concerns, or upgrades.
• Additional Responsibilities
• Participate in cross-functional projects and training sessions as assigned.
• Contribute to general IT tasks and functions.
• Perform other duties as defined by the IT Director.
  
  

Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or four years of proven experience.
  
  

Experience/Skills

• At least 1 year of experience in IT support or a closely related role.
• Prior experience with EHR systems is highly desirable.
• Demonstrated problem-solving abilities and strong attention to detail.
• Excellent verbal and written communication skills; comfortable collaborating with diverse teams.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to change.
  
  

WORK ENVIRONMENT

The EHR Support Specialist will be part of a collaborative team, interacting regularly with clinical staff, IT colleagues, and vendors. Flexibility in work hours may be required to address critical issues swiftly and ensure seamless patient care.

Interpersonal Skills: The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues and clients, as they represent both themselves and Path Behavioral Healthcare.

Background: The candidate must pass all federal and state background checks, and their educational and work history will be confirmed in compliance with company policies.

JOB CODE: ohe2