What are the responsibilities and job description for the Hybrid Sr. System Administrator (Jacksonville, FL) position at Path Forward IT?

Job Description

Description :

Grow your IT career with us!

Do you enjoy technical project work in the cloud and problem solving?
Do you want to surround yourself with passionate, knowledgeable IT experts?
Are you a strong communicator who thrives when helping others?
Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

Path Forward IT (PFIT), a Blue Alliance company, is a national IT services provider with origins in healthcare IT. Since 2002, Path Forward IT has been troubleshooting, architecting, migrating, protecting, and securing IT environments for healthcare practices and businesses across a multitude of high-impact industries. At Path Forward IT, we are looking for the right person to fill the role of Project Engineer whose primary responsibility is to manage assigned projects, support Azure & SharePoint development, ensure timely resolution of escalated issues, and collaborate with Engineers at all levels to improve team performance and client outcomes.

As a member of our IT Support team, a Sr. Systems Administrator manages projects assigned and all tasks / time entries that come with them. This role assists with development of project processes, most notably in Azure & SharePoint and the overall success of our client’s environment. The Sr. System Administrator will maintain SLA of escalated issues from the Service Support team and work with Level I - III Engineers as needed to resolve issues, transferring knowledge to Level I - III team members by being available, communicating solutions, and helping elevate the team with high quality work.

Important Attributes for a Path Forward IT Sr. Systems Administrator :

All time is documented daily (activities, projects, tickets) in the moment of doing said task in the company's ticketing system

Establish and build relationships with Service Support Engineers and Project Engineers ensuring optimum client experience and depth of service expertise

Critical thinking and creative problem solving to ensure best practice standards for client needs Technical / Product Knowledge

Create new articles when service, task, or resolution is not documented in IT Glue

Resolve escalated issues independently

Assist Director of Client Services in product solutions, evaluation and planning

Maintain vendor relationships documentation and communication

Technical guidance and collaboration to peers, including Level I - Level III Engineers

And of course, your technical skills! This should include :

Ticketing software - Incident Management, time allocation, projects, and opportunities

Remoting into systems, create and push scripts and run action creations

Active Directory - Advanced knowledge in enterprise operational support from domain controllers down to user creation

Microsoft Windows / Servers - Strong knowledge in enterprise operational support for all Microsoft on-prem technologies, server patching, exchange patching, and maintenance

Microsoft Services and Network Equipment - Installation, troubleshooting and ongoing training

M365 Administration - User creation and license assignment

Networking - Advanced knowledge of network troubleshooting skills, ability to identify VLAN, DHCP, DNS and circuit issues, excellent understanding of CMD line tools and software to identify network issues

Virtualization - Advanced knowledge in enterprise operational support for VMware & Hyper-V from maintaining the host down to creating a new guest

Advanced knowledge in AzureAD and Microsoft 365

Expert proficiency with central repository for project documentation

Advanced knowledge of hardware and software deployment, and troubleshooting

Maintain advanced knowledge of technical infrastructure (servers, network, applications, etc.) for specific client assignment(s)

Software as assigned

As a Path Forward IT Sr. Systems Administrator, we’re counting on you to :

Maintain established SLAs as defined by Manager

Document all notes, meeting minutes, and customer communications in company CRM and IT Glue, as appropriate

Ensure all time and expenses are compliant with company policy

Maintain established project timelines

Timesheet for current week submitted by end of shift Friday

Work and document established billable hours each week

Verify and submit relevant documentation updates post project

Why would You want to work with Us?

Being part of the Path Forward IT team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.

Benefits of working at Path Forward IT :

Be part of a fun, awesome team

9 paid holidays

401K Retirement with matching contributions

Excellent medical, vision and dental insurance

Life insurance and disability insurance

Cell phone stipend

3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family :

1. Entrepreneurial Culture

2. Fast-paced Flow, with a Variety of Projects

3. Collaborative Work Environment

4. Training & Certifications

5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Path Forward IT, participate in E-Verify.

Requirements :

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Hybrid Sr. System Administrator (Jacksonville, FL)

What are the responsibilities and job description for the Hybrid Sr. System Administrator (Jacksonville, FL) position at Path Forward IT?

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