Assistant Shelter Director

Position Summary: 

Reporting directly to the Senior Director of Shelter Operations, the Assistant Shelter Director will provide operational and program support to Shelter Site Staff. In the absence of the Senior Director of Shelter Operations, the Assistant Shelter Director will assume direct responsibility of all shelter operations to ensure effective shelter operations. The Assistant Shelter Director will have ability to cover various shifts including weekends and holidays and provide on-call coverage for the Shelter by working on all shifts.

The Assistant Shelter Director is part of a Shelter Interdisciplinary/Shelter team that works collaboratively with Case Managers, Medical Respite Team, and other Comprehensive Homeless Services Center staff to ensure that the clients are engaging in services. 

The Assistant Shelter Director is responsible for managing and directly supervising all Shelter Monitors. 

Key Responsibilities

• Maintain Shelter Standard Operating Procedures and Guest Handbook to ensure compliance, safety, organization, and commitment application of procedures among staff and clients.
• Monitor client behavior and follow all policies, protocols, and procedures of the organization. 
• Meet with clients to answer questions, de - escalate situations and settle grievances.
• Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.
• Intervene in client crises under the direction of Senior Director of HSC Programs .
• Monitor facility to maintain safety of clients and shelter space.
• Maintain a safe, supportive environment within the shelter.
• Support clients in following all shelter procedures.
• Assist clients through conflicts in congregate living.
• Ensure clients Move-in and Move-out procedures are being adhered to.         
• Provide thorough and accurate documentation on daily shelter activities by:

1. Communicate observations and interactions with clients to Shelter Case Managers and Shelter Management through documentation in daily log, in meetings and/or emails.
2. Ensure staff are reviewing shelter policy & guidelines with clients at time of entrance. 
   1. Communicate bed vacancies to all staff and CAS personnel as defined in the policies and procedures.
   2. Ensure staff are maintaining a clean and safe living environment through monitoring of clients’ hygiene and dorm cleanliness.
   3. Ensure staff are performing daily dorm checks and documenting.

• Provide immediate response to any security /safety emergency or disturbance within or immediately outside facility.
• Report basic maintenance & cleaning of Shelter facility to ensure a safe and secure living environment to the Facilities Department/Administration.  
• Manage the hypothermia program during the hypothermia season.
• In conjunction with other relevant program staff or when directed by supervisor, assist in the development, implementation, maintenance, and upkeep of program documentation, such as Shelter Operations Manual, Evacuation Plans, Shelter Policies and Procedures, Resident Handbook, and other relevant shelter documents.
• Enter, update and/or edit ETO data for Shelter Residents and other program data requirements to meet County, State and Federal requirements.
  1. Complete all agency logs and incident reports in a timely manner.
  2. Provide thorough and accurate documentation on daily shelter activities.
• Complete all duties as assigned and perform other duties as assigned by Senior Director of Shelter Operations.
• Adhere to PathForward’s policy and procedures.
• Participate in program, staff and agency meetings and relevant trainings as required, as well as inter-agency groups that provide assistance and advocacy to PathForward’s homeless clients.

Supervisory Responsibilities:

• Work with Senior Director of HSC Programs , Human Resources and Administration Director to hire, supervise, evaluate, and discipline all shelter monitor staff.
• Supervise, orient, and train shelter monitor staff.
  1. Work cooperatively to train and supervise shelter staff; giving positive recognition and feedback when needed.
  2. Conduct one-on-one supervision with each FT shelter monitor on weekly basis.
  3. Train and Supervise Shelter Monitors, Interns and Volunteers during their daily duties including documentation of employee disciplinary action.
  4. Verify and approve timesheets of all Shelter Monitors.
  5. Conduct 90 day and Yearly evaluations of Shelter Monitors as stated in PathForward’s Personnel Policies and Procedure Manual. 
     1. Develop and maintain the work schedule for Shelter Monitors ensuring that all shifts are covered at all times. This includes making sure that on-call staffing is available.  If no on-call staff are available for call, Assistant Shelter Director is responsible for covering. 
        1. Plan, develop and provide pre-service and in-service training and staff development plans. 
• Ensure consistent and appropriate staffing and training to support program policies and procedures.
• Assist Senior Shelter Director to coach and develop staff.
• Train and Supervise Interns and Volunteers in conjunction with Manager of Volunteer Programs & Special Events during their daily duties including documentation of disciplinary action. 
• Serve as the supervising manager when the Senior Director of Shelter Operations is not present.

Qualifications and Skills

• Ability to maintain accurate records and high level of confidentiality.
• Demonstrates commitment to diversity.
• Experience in developing and cultivating a team.
• Highly motivated, self-directed and team oriented.
• Demonstrated ability to exercise good judgement. 
• Consistently treat all clients and staff with respect.
• Excellent written and verbal communication skills.
• Reliable and dependable and able to handle multiple tasks and deadlines, 
• Must have a valid driver’s license and car insurance.

Experience and Education Requirements 

• BSW or similar degree required.
• Demonstrates education in human service issues or a combination of education and direct work experience.
• Minimum 3 years’ management experience. 
• Experience working with homeless persons.
• Experience working in multi-cultural settings.
• CPR/First Aid Certification must be acquired and maintained once employed.

Physical Requirements:

• Work is performed in a shelter.
• Must be able to lift a minimum of 30 pounds.
• Work is subject to frequent interruption.
• Subject to work flexible hours that may include weekends, overnights, evenings, and holidays.