Day/Outreach Program Case Manager

Position Summary: 

The Day/Outreach Program Case Manager is a member of the HSC (Day/Outreach Program) team and works with Day/Outreach/Hypothermia Programs and street homeless individuals to help them develop and fulfill Individual Housing Plans leading to stable income and permanent housing. The Day/Outreach Program Case Manager will work under the direct supervision of the Assistant Director, Day/ Outreach Programs.

The regular schedule for this position is 9 am – 5 pm, Monday through Friday.  This position is not eligible for remote work.

Key Responsibilities

1. Directs operations of the community room to ensure effective and efficient client services delivery.
2. Performs case management intake assessing the individuals’ social and economic needs, noting observations on possible mental health and substance abuse issues through the administration of the VI-SPDAT as well as other engagement tools.
3. Coordinates and presents “moving on classes” offered to Day/Outreach Program. Participants and those living on the streets (developed by DHS agencies).
4. Completes intakes for each client who enters Day/Outreach Program and street homeless in accordance with the CAS System in HMIS.
5. Coordinates all efforts towards housing (Day/Outreach Program/Hypothermia Program/Street Homeless clients) in collaboration with DHS and community partners.
6. Coordinates all services and resources available to homeless individuals such as:
   1.  Accessing available services
   2.  Identity documents
   3.  Benefits 
   4.  Health services
7. Informs individuals of all available services offered at the Day/Outreach Program.
8. Assists persons in crisis to ensure safety and stabilization.
9. Maintains up-to-date and accurate case notes, including daily log.
10. Detailed notes on progress toward achieving IHP goals.
11. Maintain individuals’ files including participation agreement, release forms, IHP and up-to-date progress notes.

1. Provides a warm hand off to ongoing case management services for clients placed in housing with supports.
2. Provides stabilization services (aftercare) for clients housed and not receiving services. 
3. Provides monthly updates on clients receiving aftercare. 
4. Maintains individuals’ confidentiality.
5. Works as part of a team, meeting regularly to share information, strategies, mutual support, and ideas with a primary goal to address the long-term needs of homeless individuals including access to permanent housing.
6. Updates skills by taking advantage of available training opportunities.
7. Other duties as assigned including crisis intervention and back-up support for Day/Outreach Program walk-in hours and community response calls.
8. Adheres to NASW Code of Ethics.
9. Perform all other duties and projects as assigned.

Supervisory Responsibilities:

• No Supervisory Responsibilities

Qualifications and Skills

• Demonstrates patience, persistence, and concern for the welfare and potential rehabilitation of each homeless individual.
• Must have the ability to work well with individuals in crisis, communicate effectively, and have strong organizational skills.
• Ability to maintain accurate records and high level of confidentiality.
• Demonstrates commitment to diversity.
• Highly motivated, self-directed and team oriented.
• Excellent written and verbal communication skills.
• Reliable and dependable and able to handle multiple tasks and deadlines, 
• Must have a valid driver’s license.

Experience and Education Requirements 

• BSW or similar degree required.
• Experience working with homeless persons.
• Experience working in multi-cultural settings.

Physical Requirements:

• Physically able to endure prolonged periods of walking, minimal sitting.